We are looking for an experienced and proactive Facility Management Coordinator to manage and monitor FMS operations across multiple corporate client locations.
The candidate will be responsible for coordinating 50+ IT engineers working at three major corporate clients, monitoring site-level operations through team leaders, ensuring manpower availability, maintaining service quality, and meeting client expectations.
Roles & Responsibilities
1. FMS Operations Management
- Coordinate daily FMS operations across multiple corporate client locations.
- Monitor the activities of 50+ IT Engineers deployed at different sites.
- Coordinate with individual site Team Leaders for smooth operations.
- Ensure proper manpower deployment and availability at all locations.
- Monitor daily operational activities and resolve site-level issues.
2. Team Leader & Employee Coordination
- Conduct regular follow-ups with team leaders.
- Monitor employee attendance, leave, shifts and replacements.
- Track employee performance, discipline and productivity.
- Coordinate recruitment and replacement requirements with HR.
- Ensure proper onboarding and deployment of new employees.
3. Client Relationship Management
- Maintain regular communication with corporate clients.
- Understand client requirements and address operational concerns.
- Handle escalations and ensure timely issue resolution.
- Maintain good client relationships and customer satisfaction.
- Conduct periodic client visits and operational reviews.
4. Performance & SLA Monitoring
- Monitor service quality and SLA compliance across locations.
- Review daily, weekly and monthly performance reports.
- Track employee productivity and operational efficiency.
- Identify service gaps and implement corrective actions.
- Ensure timely submission of reports and documentation.
5. Reporting & Administration
- Prepare daily attendance and manpower reports.
- Maintain site-wise employee and deployment records.
- Prepare monthly FMS performance and MIS reports.
- Monitor employee movements, transfers and replacements.
- Coordinate with HR, Accounts and Management for operational requirements.
Required Skills
- Excellent communication and coordination skills.
- Strong manpower and team management abilities.
- Client handling and escalation management.
- Positive knowledge of MS Excel and Google Sheets.
- MIS reporting and data management.
- Problem-solving and decision-making skills.
- Ability to manage multiple locations simultaneously.
- Willingness to travel to client sites.
Qualification & Experience
- Any Degree / IT Background
- 3–5 years of experience in FMS / Facility Management / IT Operations.
- Experience handling multiple corporate client locations.
- Experience coordinating large teams through Team Leaders is preferred.
Key Performance Indicators (KPIs)
- Manpower availability across all sites.
- Employee attendance and absenteeism management.
- SLA compliance across locations.
- Client satisfaction and complaint resolution.
- Team Leader coordination and performance.
- Timely submission of MIS reports.
- Employee replacement turnaround time.