Job Overview

We are looking for enthusiastic, customer-focused individuals to join our team as Process Associates – Voice & Non-Voice Process. The selected candidates will be responsible for handling customer interactions through voice and non-voice communication channels, ensuring timely query resolution and delivering a positive customer experience.

Candidates should have strong communication skills, a customer-oriented mindset, and the ability to work effectively in a night-shift workplace.

Roles & Responsibilities

1. Customer Interaction: Handle inbound and outbound customer calls professionally and assist customers with their queries and concerns.

2. Customer Support: Provide accurate information, resolve customer issues, and ensure a satisfactory customer experience.

3. Process Compliance: Follow established workflows, standard operating procedures (SOPs), and organizational guidelines while handling customer interactions.

4. Communication Management: Handle customer interactions through voice and non-voice channels, maintaining professionalism and accuracy.

5. Team Collaboration: Coordinate with team members and relevant departments to achieve operational targets and maintain service quality.

6. Customer Relationship Management: Maintain a polite, empathetic, and professional approach while interacting with customers.

7. Performance Management:



Meet assigned productivity, quality, attendance, and customer service targets.

Candidate Profile & Skills Required

- Experience: Prior experience in BPO, call centers, customer support, or voice processes will be an added advantage. Freshers and candidates from other industries are also welcome to apply.
- Communication Skills: Good verbal communication skills in English are mandatory.
- Language Proficiency: Fluency in English is essential. Knowledge of additional regional languages, particularly Hindi, Telugu, and Malayalam, will be highly preferred.
- Customer Handling: Ability to understand customer concerns and respond professionally.
- Adaptability: Willingness to work in a night-shift environment.
- Interpersonal Skills: Good listening, problem-solving, and teamwork abilities.
- Attitude: Positive mindset, willingness to learn, and commitment to delivering quality customer service.

Pay: ₹200,000.00 - ₹300,000.00 per year

Application Question(s):

- Do you have any experience in night shift?
- Are you willing to work at 8.30 pm to 6.30 am shift?
- Do you have any experience in Voice or Non voice process?
- Your 10 Digit Phone Number?
- Your E mail ID?
- Are you from Tirunelveli ? If Yes what is your exact Location? or Willing to Relocate?

Work Location: In person

📌 voice process (Tirunelveli)
🏢 Thanas Tech
📍 Tirunelveli