Job Description

Customer Service Executive – Import (Air & Sea Freight)

Industry: Freight Forwarding / Logistics
Department: Customer Service / Import Operations
Job Function: Import Shipment Coordination & Customer Service
Modes of Shipment: Air Freight, Sea Freight (LCL & FCL)

Job Overview

We are looking for a proactive and customer-oriented Customer Service Executive – Import with experience in Air and Sea Freight Forwarding operations. The candidate will be responsible for handling import shipments, coordinating with overseas agents, counterparts, co-loaders, shipping lines, airlines and customers to ensure smooth and timely execution of shipments.

The role requires solid coordination, communication, shipment tracking, documentation and problem-solving skills to ensure timely shipment updates and excellent customer service.

Key Responsibilities

1. Import Shipment Coordination & Operations

- Handle day-to-day import shipments across Air Freight, Sea Freight (LCL & FCL).
- Coordinate with overseas agents, counterparts and co-loaders for daily routing orders and shipment instructions.
- Follow up on shipment nominations, routing orders and booking confirmations.
- Ensure timely execution of customer shipment requests through calls and emails.
- Coordinate with relevant internal departments and external stakeholders for smooth shipment movement.
- Monitor shipment progress and ensure all operational milestones are updated accurately.

2. Customer Service & Client Coordination

- Act as the primary point of contact for customers regarding import shipment enquiries and updates.
- Provide regular shipment status updates to customers and consignees.
- Handle customer queries, complaints and operational issues related to import shipments.
- Proactively communicate shipment delays,



arrival schedules and other operational developments.
- Ensure prompt resolution of customer concerns through effective coordination with relevant teams.
- Maintain professional communication and build strong customer relationships.

3. Import Documentation & Arrival Coordination

- Prepare and share Cargo Arrival Notices (CAN) with consignees.
- Verify shipment arrival details and ensure accurate communication of relevant information.
- Coordinate with overseas agents, airlines, shipping lines and co-loaders for shipment documentation and arrival updates.
- Follow up on relevant shipment documents, including HAWB, MAWB, HBL and MBL, wherever applicable.
- Ensure timely circulation of arrival information to customers and concerned stakeholders.

4. Shipment Tracking & Monitoring

- Track Air and Sea import shipments and monitor their movement until arrival.
- Follow up with airlines, shipping lines, agents and co-loaders for updated shipment status.
- Confirm cargo arrival and receipt details with relevant parties.
- Monitor shipment milestones and proactively highlight delays or discrepancies.
- Ensure customers receive accurate and timely information regarding shipment progress.

5. Daily Status Reporting (DSR)

- Prepare and maintain Daily Status Reports (DSR) for all assigned import shipments.
- Update shipment milestones, routing details, ETD, ETA and arrival status on a daily basis.
- Share updated DSRs with respective customers and consignees within the agreed timelines.
- Maintain proper records of shipment communications, follow-ups and operational updates.
- Ensure accuracy and consistency of shipment information across reports and internal records.

Pay: ₹40,000.00 - ₹70,000.00 per month

Benefits:

- Provident Fund

Work Location: In person

📌 Import- Customer Service (Fort)
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