Job Description: Executive – IT Infrastructure & Systems SupportRole Summary

Provide day-to-day IT support and maintain reliable systems, networks, and devices across clinical and administrative areas, following IT policies and escalating issues beyond the role’s scope.

Key ResponsibilitiesNetworking & Wi-Fi

· Manage switches, routers, structured cabling, and Wi-Fi access points for secure, reliable coverage.

· Diagnose connectivity issues using the OSI model, from cabling to protocols.

Servers & Systems

· Maintain physical and virtual servers, including OS patching and performance monitoring.

· Run and verify daily/weekly on-premises backups (3-2-1 strategy) and support restoration tests.

· Deploy, configure, and support laptops and desktops to security baselines.

Medical Equipment

· Act as on-site IT contact for network-connected medical devices; resolve network, IP, and OS issues.

· Coordinate with biomedical vendors on hardware faults.

· Keep medical devices on dedicated VLANs, separate from corporate traffic.

Printers & Displays

· Install and support printers (queues, drivers, consumables) and smart TVs/digital displays (casting, signage, connectivity).

Users, Security & Assets

· Provide first-level support; log, track, and escalate critical incidents promptly.

· Manage onboarding, offboarding, user access, and secure asset handovers.

· Maintain antivirus and endpoint protection; report security incidents.

· Maintain asset inventory (serial numbers, locations, licences,



warranties) and coordinate vendors.

Qualifications and Experience

· Diploma or degree in Information Technology, Computer Science, Computer Applications, or a related discipline, or equivalent relevant practical experience.

· Hands-on experience in desktop support, IT helpdesk operations, or systems support; required years of experience to be confirmed.

· Practical exposure to hardware and software troubleshooting, user account administration, and basic networking.

· Relevant technical certifications in IT support, networking, or systems administration are desirable.

Required Skills and Competencies

· Ability to troubleshoot desktop operating systems, email, office productivity tools, printers, and common business applications.

· Working knowledge of LAN, Wi-Fi, IP addressing, DNS, DHCP, and internet connectivity troubleshooting.

· Understanding of access controls, endpoint protection, backup processes, software licensing, and IT asset management.

· Clear communication, a service-oriented approach, and the ability to explain technical issues in easy terms.

· Structured problem-solving, accurate documentation, prioritisation, and coordination with internal teams and vendors.

· Ability to handle confidential information responsibly and work within approved access and change procedures.

Pay: ₹30,000.00 - ₹45,000.00 per month

Benefits:

- Health insurance
- Provident Fund

Work Location: In person

📌 Executive – IT Infrastructure & Systems Support (Malleswara)
🏢 Mardamed Healthcare
📍 Malleswara