Experience: 7–12 Years
Leadership Experience: 2–3+ Years
Employment Type: Full time
Location: Mohali, Punjab
Work Mode: Work from Office
Notice Period: Immediate Joiners Only
Job Overview
We are looking for an experienced and hands-on Service Desk Manager to lead our IT support operations. The ideal candidate should have strong technical troubleshooting skills, team management experience, and expertise in IT service management processes.
Key Responsibilities
- Manage daily service desk operations and ensure timely resolution of IT issues.
- Lead and mentor the IT support team.
- Monitor SLAs, MTTR, ticket backlog, and escalation processes.
- Handle incident, problem, and service request management.
- Ensure smooth IT infrastructure and end-user support.
- Coordinate with internal teams and stakeholders.
- Identify areas for improvement in service delivery and operational efficiency.
Required Skills
- Jira / Jira Service Management
- ITIL, Incident & Problem Management
- Windows, Microsoft 365 & Active Directory
- Networking: TCP/IP, DNS, DHCP, LAN/WAN, Wi-Fi, VPN & VLAN
- Ubiquiti / UniFi Networking
- SLA, MTTR, Ticket Backlog & Escalation Management
- Team Leadership & Stakeholder Management
Candidate Requirements
- 7–12 years of relevant IT experience.
- Minimum 2–3 years of team leadership or management experience.
- Strong troubleshooting and problem-solving abilities.
- Excellent communication and stakeholder management skills.
- Immediate joiners are required.
How to Apply?
Interested candidates can share their updated CV at surbhihuntingcherry.
Pay: ₹60,000.00 - ₹70,000.00 per month
Work Location: In person
📌 Service Desk Manager (Sahibzada Ajit Singh Nagar)
🏢 Rk Code Wave It Solutions
📍 Sahibzada Ajit Singh Nagar
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.