- Appointment Scheduling: Book, reschedule, and confirm OPD consultations, diagnostic tests, and health checkups.
- Patient Guidance: Answer inquiries about hospital services, doctors' availability, billing, and visiting hours.
- Outbound Follow-ups: Call patients with appointment reminders, test results, and follow-up care instructions.
- Service Promotion: Inform patients about health packages, preventive care programs, and medical camps.
- Record Keeping: Update patient details, feedback, and call logs in the Hospital Information Management System (HIMS) or CRM.