CRM & Customer Engagement

- Manage and maintain the customer database and CRM system.
- Ensure timely follow-ups on customer enquiries and leads.
- Develop customer engagement and retention strategies.
- Plan targeted communication and campaigns for existing customers.
- Drive repeat purchases, upselling, and cross-selling opportunities.

Digital & Online Sales

- Manage enquiries received through the website, WhatsApp, social media, and other digital platforms.
- Ensure timely lead allocation and follow-ups by the sales team.
- Track lead conversion and digital sales performance.
- Develop strategies to improve online sales and customer conversion.
- Monitor daily, weekly, and monthly sales performance and MIS.

Website Management

- Manage and regularly update the company website.
- Coordinate product uploads, product information, pricing, images, and inventory updates.
- Ensure website content and product details are accurate and up to date.
- Monitor the overall website customer journey and identify areas for improvement.
- Coordinate with internal teams, developers, and external agencies for website updates and improvements.




- Monitor website performance, enquiries, and conversion opportunities.
- Support new product launches and promotional campaigns on the website.

Reporting & Coordination

- Prepare regular reports on leads, sales, CRM activities, website performance, and conversions.
- Work closely with the Marketing, E-commerce, Sales, and Technology teams.
- Identify opportunities to improve customer experience across all digital platforms.

Requirements

- Experience in CRM, Digital Sales, E-commerce, or Website Management.
- Strong understanding of customer journeys and lead conversion.
- Experience working with CRM platforms and website/e-commerce platforms.
- Positive analytical and reporting skills.
- Excellent communication and coordination skills.
- Ability to manage multiple projects and stakeholders.

Pay: ₹60,000.00 - ₹80,000.00 per month

Application Question(s):

- What is your current salaru?
- Have you managed a team of Sales / ORM ?

Work Location: In person

📌 Digital Manager (Mumbai)
🏢 TYAANI JEWELLERY
📍 Mumbai