General Responsibilities:

Conduct Self in a qualified manner at all times. Adheres to the established standard of conduct

and house rules, fire regulations, departmental procedures and policies set forth by the Resort

Ensure has acknowledged the handover for the shift

Ensure pick up all assignments and review for any queries sign key/mobile control sheet and report

on assigned floor

Demonstrate pride in the workplace with a high level of commitment towards achieving

organizational objectives

Depending on the area assigned, ensure all jobs and responsibilities pertaining to the area allocated

are completed as per the directives

Supervisor being a key position should have detailed knowledge good eye for details while releasing

rooms, should be a good motivator, cost-conscious, knowledge of Resort product and processes

Ensure guest rooms missing damages linen and accessories are minimal and report all losses timely

Specific Responsibilities:

Supervise Associates to their assigned jobs and make sure the rooms are maintained as per the

SOP’s

Check for maintenance jobs in rooms and follow up continuously with engineering shift in charge

Make sure rooms are Blocked in PROLOGIC software for any major jobs to be done

Attend all guest requests promptly

Be a “hands-on” supervisor guide and train associates under the direction of the Deputy

Housekeeper, Assistant Manager HK





Supervise all housekeeping operations and adhere to policies and procedures, i.e. Department

enhancement projects

Conduct spot checks and ensure proper procedures and steps of service are followed by associates.

Follow up all deficiencies

Make sure guest messages are handled professionally

Ensure Associates return keys at the control desk and sign out at the end of the shift

Inform Executive Housekeeper/Deputy Housekeeper of any unusual events and communicate any

special instructions to the next shift

Single lady traveler special care to be taken Refer single lay traveler SOP

All pantries of assigned area to be well maintained and stocked -Refer weekly stock list

Understand thoroughly chemicals and equipment used in the department

Maintain a high level of morale

Monitor the usage of guest supplies and check on wastage

Ensure Resort Lost and Found policy is followed and all items are handed over at the desk

Assist with all inventories and submit area reports timely

Understand and implement the Resorts emergency and safety procedures

Perform any other duties as required for Department as assigned by EHK/Deputy HK

Co-ordinate SUPER CLEANING one room per section schedules

Responsible for achieving a score of 90% in RENARD audit for Housekeeping operations and take

necessary action for the shortcomings for standard compliance

Maintain confidentiality of RBF and its guests

📌 Guest Service Associate (Hassan)
🏢 Rosetta Hospitality
📍 Hassan