Experience: 3–7 years
Relevant Experience: 2+ years in HR/HCM application support
Key Responsibilities
Key Responsibilities
- Provide L2 production support for COTS/SaaS HR applications.
- Handle incidents, service requests, problems and application defects within SLA.
- Support employee lifecycle, payroll, benefits and HR data processes.
- Troubleshoot application, data and integration/interface issues.
- Support releases, enhancements, regression testing and production validation.
- Coordinate with HR stakeholders, technical teams and application vendors.
- Perform root-cause analysis and maintain support documentation.
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Skill Requirements
ey Skills
- Hands-on experience with Workday, Oracle HCM,
SAP SuccessFactors, ServiceNow HRSD, Paycor or similar HR platforms
- HR/Payroll/Benefits domain knowledge
- Production/Application Support and troubleshooting
- ServiceNow/JIRA
- HR integrations/APIs and data validation
- Basic SQL knowledge
- Strong communication and stakeholder management
Preferred: ITIL/AMS support experience and exposure to HR reporting/integrations.
Must Have Skill
Oracle Human Capital Management (HCM),Workday Global Payroll,SAP SuccessFactors Employee Central