What are we looking for?

- Handling communications with the customer by providing root cause analysis.

- Ensuring process completion as per pre-defined TAT and Standard Operating Procedure (SOPs).

- Handling cross-functional departmental management to ensure smooth customer experience

- Identifying the gaps and implementing changes for overall process improvement

- Managing complex cases to ensure customer satisfaction

- Managing and updating MIS as per predefined guidelines to ensure smooth flow of the departmental process.

- Managing communications with internal stakeholders as per pre-defined norms.

What does the job entail?

- Handling communications with the customer by providing root cause analysis.





- Ensuring process completion as per pre-defined TAT and Standard Operating Procedure (SOPs).

- Handling cross-functional departmental management to ensure smooth customer experience

- Identifying the gaps and implementing changes for overall process improvement

- Managing complex cases to ensure customer satisfaction

- Managing and updating MIS as per predefined guidelines to ensure smooth flow of the departmental process.

- Managing communications with internal stakeholders as per pre-defined norms.

Work Experience

2-5 years

Essential Qualification

Graduation or MBA

Preferred Skills

Communication, Excel

📌 Associate Manager - Customer Services (Associate Manager) (Mumbai)
🏢 HDFC Life
📍 Mumbai