MHC/30213

- Information Technology
- Home Office-Gurgaon

- Posted On 13 Nov 2026

- End Date 15 Nov 2026

- Required Experience15 - 20 years

Basic Section

Basic Section

No. Of Openings1

DesignationAssistant Manager

Employee CategorySupport

Closing Date 15 Nov 2026

Skills

Skill

Required Qualification

Bachelor's Degree

Job Description

Key Responsibilities

A. IT Infrastructure Operations

- Manage day-to-day IT infrastructure operations across on-premises, cloud, and hybrid environments.
- Ensure high availability, reliability, scalability, and performance of IT infrastructure services.
- Oversee server administration, storage, virtualization, network infrastructure, and data center operations.
- Manage Windows and Linux server environments, Active Directory, DNS, DHCP, and related infrastructure services.
- Monitor infrastructure health, capacity, performance, and availability using appropriate monitoring tools.
- Ensure timely resolution of infrastructure incidents, service requests, and operational issues.

B. Network and Security Operations

- Oversee LAN, WAN, Wi-Fi, VPN, firewall, routing, switching, and network connectivity operations.
- Coordinate with cybersecurity teams to implement infrastructure security controls and policies.
- Ensure timely patching, vulnerability remediation, access reviews, and configuration compliance.
- Support identity and access management, privileged access management, and endpoint security initiatives.
- Ensure infrastructure operations comply with applicable security standards and organizational policies.

C. IT Service Management

- Own infrastructure incident, problem, change, and request management processes.
- Establish and monitor SLAs, KPIs, service availability, and operational performance.
- Lead root cause analysis for major incidents and implement corrective and preventive actions.
- Ensure effective change management, release coordination, and maintenance planning.
- Maintain SOPs, operational runbooks, escalation matrices, and infrastructure documentation.




- Drive continual service improvement in line with ITIL best practices.

D. Cloud and Virtualization Management

- Manage infrastructure hosted on platforms such as AWS, Microsoft Azure, or Google Cloud, as applicable.
- Oversee virtualization technologies such as VMware vSphere, Hyper-V, or equivalent platforms.
- Optimize cloud resource utilization, infrastructure performance, and operating costs.
- Support cloud migration, infrastructure modernization, automation, and hybrid cloud initiatives.
- Ensure appropriate governance, access controls, backup, and monitoring for cloud environments.

E. Backup, Disaster Recovery and Business Continuity

- Ensure regular backups, successful backup verification, and periodic restoration testing.
- Develop, maintain, and test disaster recovery and business continuity plans.
- Define and monitor Recovery Time Objectives (RTOs) and Recovery Point Objectives (RPOs).
- Coordinate disaster recovery drills and document test outcomes and remediation actions.
- Ensure critical business systems meet agreed recovery and availability requirements.

F. Team and Vendor Management

- Lead, mentor, and develop infrastructure engineers, system administrators, network engineers, and support teams.
- Define team objectives, shift schedules, escalation procedures, and performance expectations.
- Manage third-party service providers, OEMs, cloud providers, and infrastructure vendors.
- Review vendor performance, service delivery, contracts, and SLA compliance.
- Manage infrastructure budgets, renewals, procurement, licensing, and asset lifecycle planning.

G. Project and Process Management

- Plan and execute infrastructure upgrades, migrations, deployments, and technology refresh projects.
- Coordinate with application, security, business, and service desk teams to support business requirements.
- Drive automation, standardization, and reduction of repetitive operational tasks.
- Maintain infrastructure inventory, configuration records, and lifecycle management plans.
- Prepare operational dashboards, management reports, risk registers, and capacity forecasts.

📌 DGM/GM MHC/30213 (India)
🏢 Max Healthcare
📍 India