- Student Guidance & Support
- Guide students regarding courses, academic processes, learning paths, and course-related activities.
- Understand students' academic requirements and provide appropriate guidance.
- Address student queries through calls, emails, WhatsApp, and other communication channels.
- Follow up with students regularly to ensure their concerns are resolved.
- Support students in overcoming academic challenges and provide timely assistance.
- Academic Coordination
- Possess valuable academic knowledge to understand course structures, subjects, and learning requirements.
- Coordinate with faculty members, trainers, and internal teams regarding academic activities.
- Track students' academic progress and provide necessary updates.
- Ensure smooth coordination between students and the academic team.
- CRM Management
- Maintain and update student information in the CRM.
- Track student interactions, queries, follow-ups, and feedback.
- Ensure all student records and communication details are accurately updated.
- Monitor pending student requests and ensure timely resolution.
- Google Sheets & Documentation
- Maintain student databases, academic trackers, and daily activity reports using Google Sheets.
- Update student progress, attendance, follow-up status, and query resolution records.
- Prepare regular reports and maintain accurate documentation.
- Student Engagement & Follow-ups
- Conduct regular follow-ups with students regarding their learning progress.
- Ensure students are actively engaged and informed about academic updates.
- Collect student feedback and coordinate with relevant teams for improvements.
- Escalate complex academic or administrative issues to the concerned team.