We are a 40-room hotel with three banquet halls, looking for an experienced and well-presented Front Office Manager to lead our guest-facing operations.
Key Responsibilities
Manage front desk, reservations, concierge and bell desk teams
Ensure smooth check-in/check-out and excellent guest experience
Coordinate with housekeeping, F&B; and banquet teams for events and weddings
Handle guest complaints promptly and professionally
Monitor room occupancy, rates and revenue; prepare daily reports
Train, schedule and supervise front office staff
Requirements
2 years of front office experience, with at least 2 years in a supervisory or managerial role
Proficiency in hotel PMS software, MS Office and OTA/channel manager handling
Excellent communication in English and Hindi
Strong leadership, problem-solving and guest-handling skills
Willingness to work in shifts
We Offer
Competitive salary based on experience
Growth opportunities and a supportive work setting
Pay: ₹12,000.00 - ₹39,000.00 per month
Benefits:
- Flexible schedule
Work Location: In person
📌 Front office manager (Lucknow)
🏢 Hotal palassio international
📍 Lucknow
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