We are looking for a well-organised, guest-oriented and experienced Front Office cum Reservations Manager to oversee front office operations and manage the complete reservation process. The candidate will be responsible for ensuring smooth guest interactions, handling bookings, coordinating with internal departments and maintaining high standards of guest satisfaction.

The ideal candidate should have excellent communication skills, strong organisational abilities and a hospitality background, with the ability to manage a team and create a welcoming experience for every guest.

Key Responsibilities

1. Front Office Operations

- Oversee daily front office operations and ensure smooth functioning.
- Welcome and attend to guests professionally, ensuring a positive first impression.
- Handle guest enquiries, feedback, complaints and special requests.
- Maintain guest records, walk-in details and daily operational reports.
- Ensure the front desk is organised, presentable and professionally managed.
- Coordinate with the operations, housekeeping, kitchen and management teams.

2. Reservations Management

- Manage all incoming reservations through calls, emails, WhatsApp, social media and online booking platforms.
- Handle table bookings, guest confirmations, cancellations and modifications.
- Maintain an updated reservation database and daily booking sheets.
- Ensure proper coordination between reservations and the floor team.
- Monitor booking patterns, guest preferences and peak-hour requirements.
- Follow up with guests for confirmations and maintain professional communication.
- Maximise reservation opportunities and minimise booking errors.

3. Guest Relationship Management

- Build and maintain strong relationships with regular guests and VIP clientele.
- Ensure personalised guest experiences and handle special arrangements.
- Collect guest feedback and work towards improving service standards.




- Resolve guest concerns promptly and professionally.
- Encourage repeat visits through effective guest engagement.

4. Team Management

- Lead, train and supervise the front office and reservations team.
- Ensure staff grooming, punctuality and professional conduct.
- Allocate daily responsibilities and monitor team performance.
- Conduct regular briefings and maintain effective communication.
- Motivate the team to deliver excellent guest service.

5. Reporting & Administration

- Prepare daily, weekly and monthly reservation reports.
- Maintain records of confirmed bookings, walk-ins, cancellations and no-shows.
- Track reservation conversion and guest attendance.
- Prepare guest databases and maintain accurate contact information.
- Share operational updates and reports with management.
- Identify areas of improvement and suggest strategies to increase reservations.

Skills & Qualifications

- Minimum 3–5 years of experience in the hospitality industry, preferably in a Front Office or Reservations supervisory/managerial role.
- Strong verbal and written communication skills.
- Excellent guest-handling and interpersonal skills.
- Knowledge of reservation systems, POS software and MS Excel.
- Strong organisational, multitasking and problem-solving abilities.
- Ability to manage a team and work under pressure.
- Professional grooming and a guest-first attitude.
- Good understanding of hospitality operations and service standards.

Key Performance Indicators (KPIs)

- Reservation conversion and booking accuracy.
- Guest satisfaction and feedback scores.
- Repeat guest ratio and guest relationship management.
- Reduction in booking errors and no-shows.
- Timely submission of daily and monthly reports.
- Team productivity and operational efficiency.
- Effective coordination between front office and operations.

Pay: ₹25,000.00 - ₹35,000.00 per month

Advantages:

- Food provided
- Paid time off

Work Location: In person

📌 Quick Hire - Front Office Manager (Assagao)
🏢 Coffee Culture
📍 Assagao