Designation- Desktop Support Engineer.

Roles & Responsibilities-

1. Handle daily technical support activities on desktop support, data network and server management.

2. Setup desktop computers and peripherals and test network connections.

3. Installing and maintaining hardware and computer peripherals devices including scanners and network printers and resolve associated problems.

4. Installing and upgrading operating systems and computer software.

5. Troubleshooting basic IT issues.

6. Troubleshooting networking and connection issues

7. Troubleshooting hardware and software issues.

8. Installing, configuring and supporting network equipment including routers, proxy servers, switches, WAN accelerators, DNS and DHCP.

9. Identifying and solving any problems that arise with computer networks and systems

10. Maintain and upgrade equipment as needed

11. Help recent employees set up their workstations.

12. Advising on software or hardware upgrades.

13. Interact with staff on desktop problems and their resolution.

14. Train end users on usage of computer hardware and software.

15. Adhere to policies as per corporate manuals and directives.

16. Extend computer support for systems’ software and hardware.

17. Monitor the performance of a company's desktop infrastructure and provide suggestions to improve efficiency.

18.



Setup computers and install software for various applications and programs.

19. Network and connect computers within organization to better communication.

20. Order or buy computer systems and liaise with purchase and supplies department.

Skills-

1. Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals like printers and scanners

2. Knowledge of popular operating systems, software applications, and remote connection systems.

3. Proven work experience as a desktop support engineer or support technician

4. Ability to solve complex hardware and software issues.

5. Knowledge of network security practices LAN, and WAN.and anti-virus programs.

6. Ability to perform remote troubleshooting and provide clear instructions

7. In-depth knowledge of hardware and software.

8. Up-to-date knowledge of the latest IT and software trends.

9. Excellent interpersonal skills.

10. Good written and verbal communication skills.

Education- Post Graduate/ Graduate in Computer Science, IT, or similar.

Experience- 1-2 years of experience in relevant field

Timings- 9:30 AM – 6:00 PM

Salary- 20,000 per month

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Education:

- Bachelor's (Preferred)

Experience:

- IT: 1 year (Preferred)
- total work: 2 years (Preferred)

Work Location: In person

📌 Desktop Support Engineer (Bhopal)
🏢 Ruchi Security Printers
📍 Bhopal