Customer Success Executive (Whitefield)

Customer Success Executive (Whitefield)

14 Nov
|
Red Rhino Brewing
|
Whitefield

14 Nov

Red Rhino Brewing

Whitefield

Red Rhino Craft Beer is looking for a proactive and field-oriented Sales Associate to support our On-Premise team across bars, restaurants, pubs, and other outlets. While this role is not directly generating sales, he/ she is responsible for supporting area sales heads working under their instructions and building deep relationships with the outlets. We are looking for an enthusiastic & passionate person in the Alco-Bev industry (craft beer knowledge is a plus). Performance based incentives, will also be considered.

The role will focus on daily outlet visits, stock availability, menu listings, outlet audits, hygiene and beer quality checks, reporting, and resolving day-to-day outlet issues. The ideal candidate should be organised, observant, proactive, and comfortable working in a fieldbased role.

Key Responsibilities 1. Outlet Visits & Audits • Conduct daily visits to assigned outlets as per the defined route plan. • Conduct regular outlet audits covering stock, menu listings, hygiene, visibility, and overall execution. • Build strong working relationships with outlet managers and staff. • Identify and report outlet-level issues and opportunities. 2. Stock & Menu Management • Conduct regular stock checks and ensure availability of Red Rhino products. • Identify and report potential stock-outs and replenishment requirements.



• Ensure Red Rhino beers are correctly listed on outlet menus with accurate pricing and product details. • Ensure agreed brand visibility and POS materials are maintained. 3. Beer Quality & Hygiene • Check beer pouring, temperature, taste, and overall quality at outlets. • Monitor cleanliness of taps, beer lines, drip trays, glassware, and dispensing areas. • Coordinate with technicians to resolve pouring, tap, chiller, and beer-line issues. • Escalate recurring or serious quality issues to the On-Premise Manager / relevant team. 4. Outlet Issue Resolution • Resolve smaller day-to-day outlet issues wherever possible. • Coordinate with Sales, Technical, Dispatch, Brewery, and QC teams when required. • Follow up on issues until closure and escalate matters requiring managerial intervention. 5. Reporting • Submit daily outlet visit reports to the On-Premise Manager / Sales Head. • Report on stock, menu listings, hygiene, beer quality, technical issues, competitor activity, and outlet feedback. • Maintain accurate records of visits, issues, and corrective actions.

Pay: ₹50,000.00 - ₹60,000.00 per month

Advantages:

- Food provided
- Health insurance

Work Location: In person

📌 Customer Success Executive (Whitefield)
🏢 Red Rhino Brewing
📍 Whitefield

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