Job DescriptionManager – Internal Audit (Automobile Sales & Service Operations)

Department: Internal Audit & Business Process Assurance
Position: Manager
Industry: Automobile / Automotive Dealership Operations
Experience: 7–12 Years
Team Size: 7–8 Members
Reporting To: Director / Business Head
Location: As per business requirement

1. Role Overview

We are looking for an experienced and result-oriented Manager – Internal Audit with strong expertise in automobile dealership operations, covering both Sales and Service functions.

The individual will be responsible for managing end-to-end internal audit engagements for automobile dealership clients, ensuring adherence to defined audit frameworks, operational processes, financial controls, OEM guidelines and internal compliance requirements.

The role requires a combination of strong audit knowledge, business understanding, risk assessment capabilities, analytical skills and team leadership.

The candidate will act as the primary point of contact for assigned clients, independently manage audit assignments, identify process gaps and control weaknesses, drive corrective actions and ensure timely delivery of audit reports and management reviews.

2. Key Roles & Responsibilities

A. End-to-End Client & Engagement Management

- Independently manage assigned automobile dealership audit engagements from planning to execution and final reporting.
- Act as the primary point of contact for dealership management, Dealer Principals, General Managers, Finance Heads, Sales Heads and Service Heads.
- Develop and maintain strong professional relationships with clients while ensuring audit independence and objectivity.
- Understand client-specific business processes, operational structures, financial controls and OEM requirements.
- Conduct periodic review meetings with clients and present audit findings, risk areas, deviations and recommendations.
- Ensure timely closure of audit assignments, escalations and management deliverables.
- Handle client escalations professionally and drive resolution within agreed timelines.

B. Internal Audit – Sales Operations

Manage and oversee audits covering the complete automobile sales lifecycle, including:

- Inquiry, lead management and booking validation.
- Booking-to-retail and retail-to-delivery process verification.
- Discount governance and adherence to approved discount grids.
- Identification of unauthorized discounts, commercial deviations and revenue leakages.
- Customer payment verification and reconciliation with bank statements, DMS and accounting records.
- Vehicle stock verification and physical-to-system reconciliation.
- Vehicle invoicing, delivery documentation and gate-pass verification.
- Exchange, corporate, fleet and institutional sales transactions.
- Insurance penetration, insurance payouts and compliance.
- Accessories, extended warranty and service package sales.
- Dealer incentives, OEM claims and other commercial settlements.
- Identification of duplicate bookings, irregular transactions and potential financial irregularities.

C. Internal Audit – Service Operations

Manage and oversee audits covering the complete dealership workshop and service business, including:

- Job card creation, opening, closure and billing verification.
- Physical vehicle verification against open repair orders (ROs).
- Gate entry,



vehicle movement and workshop process controls.
- Labour billing, parts billing and customer invoice verification.
- Free service, warranty and paid service process compliance.
- Warranty claim validation and OEM reimbursement processes.
- Parts inventory verification and reconciliation.
- Counter sales, workshop consumption and parts issuance.
- Service package, extended warranty and AMC reconciliation.
- Customer discounts, goodwill claims and complimentary services.
- Zero billing, negative billing and abnormal billing analysis.
- Technician productivity, labour efficiency and workshop utilization.
- Identification of revenue leakage, process deviations and operational inefficiencies.

D. Audit Framework, Risk Assessment & Internal Controls

- Develop, implement and continuously improve the internal audit framework and standard operating procedures (SOPs).
- Establish risk-based audit plans covering financial, operational, compliance and process-related risks.
- Identify control weaknesses, process gaps, financial irregularities and potential fraud indicators.
- Define audit scope, sampling methodology, audit checklists and testing procedures.
- Evaluate the effectiveness of existing internal controls and recommend improvements.
- Ensure audit procedures are aligned with OEM policies, dealership SOPs and agreed client requirements.
- Develop risk-rating mechanisms based on the severity, financial impact and business implications of observations.
- Ensure appropriate documentation and audit trails for all findings.
- Recommend practical corrective and preventive actions to strengthen dealership governance.

E. Team Management & Leadership

- Lead, supervise and manage a team of 7–8 audit professionals, including Team Leaders, Process Controllers and Auditors.
- Allocate audit responsibilities and establish explicit ownership across Sales and Service audit functions.
- Set individual and team-level KPIs, performance expectations and productivity targets.
- Conduct regular team reviews, performance assessments and capability-building sessions.
- Ensure team members are adequately trained on audit protocols, dealership processes and audit tools.
- Review audit working papers, observations, supporting documents and reports before submission.
- Conduct surprise reviews and quality checks to ensure audit accuracy and consistency.
- Maintain discipline, accountability and adherence to reporting timelines.
- Identify skill gaps and develop succession and training plans within the team.

F. MIS, Reporting & Management Reviews

- Prepare comprehensive audit reports highlighting observations, risk exposure, financial implications and corrective recommendations.
- Develop periodic MIS covering audit coverage, compliance levels, pending observations and critical escalations.
- Monitor repeat observations and ensure effective closure of corrective actions.
- Present audit performance and key risk indicators to senior management and clients.




- Analyse trends across dealerships and identify systemic issues requiring management intervention.
- Ensure timely submission of daily, weekly and monthly audit reports.

3. Required Skills & Competencies

- Strong understanding of internal audit methodologies, audit planning and risk-based auditing.
- Thorough knowledge of automobile dealership Sales and Service operations.
- Understanding of financial controls, reconciliation processes and revenue assurance.
- Strong analytical, problem-solving and decision-making capabilities.
- Excellent client management and stakeholder communication skills.
- Proven team management and leadership capabilities.
- Ability to independently handle multiple audit assignments.
- Robust report writing, presentation and documentation skills.
- Ability to identify financial irregularities, process gaps and business risks.
- High degree of integrity, professional independence and accountability.

4. Technical Knowledge & Tools

The candidate should have working knowledge of:

- Dealer Management Systems (DMS).
- Accounting and ERP platforms such as Tally and SAP.
- Advanced MS Excel, data analysis and reconciliation techniques.
- Audit documentation, risk assessment and MIS reporting.
- PowerPoint presentations and management reporting.
- Process mapping, SOP development and control testing.

5. Educational Qualification & Experience

- Graduate in Commerce, Finance, Business Administration or a related discipline.
- CA Inter, CMA, MBA Finance or equivalent professional qualification will be an added advantage.
- 7–12 years of relevant experience in Internal Audit, Automotive Dealership Audit, Process Audit or Operational Audit.
- At least 3 years of experience in managing audit teams and independently handling client engagements.
- Prior experience with automobile OEMs, dealership groups or automotive consulting firms will be strongly preferred.

6. Key Performance Indicators (KPIs)

The performance of the Manager will be evaluated on:

- Timely completion of audit assignments and reporting deliverables.
- Quality, accuracy and depth of audit observations.
- Identification of financial leakages and operational risks.
- Audit coverage and adherence to the defined audit framework.
- Client satisfaction and effective stakeholder management.
- Team productivity, performance and employee development.
- Timely closure of audit observations and corrective actions.
- Reduction in repeat observations and recurring process deviations.
- Accuracy and reliability of MIS and management reports.
- Overall effectiveness of the audit engagement.

7. Ideal Candidate Profile

The ideal candidate should be someone who can independently take ownership of an automobile dealership audit engagement, understand the business beyond the checklist, identify what can go wrong, evaluate the financial and operational impact, and drive corrective action.

We are looking for a hands-on audit professional who combines strong technical audit knowledge with business acumen, leadership capabilities and client management skills.

The candidate must be capable of managing the complete audit engagement independently, without requiring day-to-day intervention from senior management.

Pay: ₹30,000.00 - ₹65,000.00 per month

Benefits:

- Cell phone reimbursement

Work Location: On the road

📌 Manager Internal Audit (Kolkata)
🏢 JBR Consulting
📍 Kolkata