Key Responsibilities

- Make follow-up calls to customers regarding sales enquiries, test drives, vehicle deliveries, and service appointments.
- Schedule service appointments and remind customers about periodic maintenance.
- Handle customer queries, complaints, and feedback professionally.
- Coordinate with sales consultants, service advisors, and other departments to resolve customer concerns.
- Conduct customer satisfaction calls after vehicle delivery and service.
- Maintain customer databases, call records, and follow-up reports.
- Inform customers about service offers, campaigns, insurance renewals, and other dealership activities.
- Support customer retention, repeat business, and referral generation.
- Ensure timely resolution of customer complaints and escalate unresolved issues to the concerned manager.
- Achieve assigned customer satisfaction, follow-up, and retention targets.

Qualifications and Skills

- Graduate or equivalent qualification.




- Good communication and telephone-handling skills.
- Basic computer knowledge and proficiency in MS Office.
- Customer-focused attitude with good interpersonal skills.
- Ability to handle customer complaints and coordinate with different teams.
- Previous experience in automobile sales or service is preferred; freshers with positive communication skills may also apply.

Key Performance Indicators (KPIs)

- Customer satisfaction score.
- Customer follow-up completion rate.
- Service appointment conversion and retention.
- Customer complaint resolution time.
- Customer database accuracy.

Pay: ₹14,000.00 - ₹20,000.00 per month

Advantages:

- Cell phone reimbursement
- Flexible schedule
- Provident Fund

Work Location: In person

📌 Customer Relation Executive (Ettumanoor)
🏢 EVM Skoda
📍 Ettumanoor