Customer Sourcing and Group Formation

Village/Area Survey: Conduct baseline feasibility studies in current areas or villages by assessing demographics, local economic activities, and financial needs.

Prospecting & Outreach: Identify potential micro-entrepreneurs and eligible borrowers

Joint Liability Group (JLG) Formation: Organize and form customer groups (typically 4–10 women or local business owners) who mutually guarantee each other's loans

Pre-Disbursement Training: Conduct compulsory training sessions for groups on loan terms, interest rates, repayment discipline, and financial literacy

Verification and Credit Assessment

KYC & Document Collection: Collect and verify government-issued ID proofs, address proofs, and income documents

Customer & Household Verification (CPV): Conduct physical home visits and business place verifications to assess the applicant’s repayment capacity and character

Center Group Test (CGT) / Group Assessment: Evaluate group dynamics, unity, and understanding of loan obligations before final approval.

Loan Disbursement

- Assist branch managers and operations teams in preparing loan documentation and loan kits.
- Ensure proper execution of agreements, post-dated cheques (PDCs) or electronic mandates, and collection of applicable processing or insurance fees.

4. Collection and Cash Handling

- Scheduled Collection Meetings:



Visit designated group centers on fixed days/times according to the repayment schedule (weekly or monthly).
- Installment Collection: Collect cash or digital payments from group members safely and transparently.
- Remittance / Deposit: Deposit collected funds into the branch/company account or safe within strict daily deadlines
- System Entry: Update daily collection sheets, receipt statements, and core banking/mobile apps with accurate transaction details.

5. Recovery and Delinquency Management

- Monitor customer repayment behavior closely to spot early signs of default or financial distress.
- Follow up promptly on overdue or missed installments through repeated field visits and group pressure/counseling.
- Report high-risk or non-performing accounts to the Branch Manager and assist in resolution or recovery procedures.

6. Reporting and Compliance

- Prepare and submit daily, weekly, and monthly performance, collection, and outreach reports to supervisors.
- Adhere strictly to the organization's data privacy policies, anti-money laundering (AML) guidelines, and code of conduct.
- Participate in regular branch meetings, audits, and institutional training

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

- Paid sick time
- Provident Fund

Work Location: In person

📌 Field Officer (Angamaly)
🏢 KESHAVA PRABHA MICROFIN
📍 Angamaly