Job Description – Customer Relationship Executive (CRE)

Company: Sky Automobile – Mahindra's Authorised Service Centre
Industry: Automobile / Customer Service

Job Summary

We are looking for a customer-oriented and enthusiastic Customer Relationship Executive (CRE) to manage customer interactions, ensure customer satisfaction, and maintain strong relationships with customers visiting our automobile service centre.

Key Responsibilities

- Make follow-up calls to customers regarding vehicle servicing and repairs.
- Take customer feedback after vehicle service and ensure customer satisfaction.
- Handle customer queries, complaints and concerns professionally.
- Coordinate with Service Advisors and other departments to resolve customer issues.
- Inform customers about service schedules, periodic maintenance and upcoming services.
- Conduct customer satisfaction calls and maintain feedback records.
- Follow up with dissatisfied customers and ensure timely resolution of complaints.




- Maintain customer databases and update service-related information.
- Remind customers about pending services and vehicle maintenance.
- Ensure a positive customer experience throughout the service journey.

Required Skills

- Valuable Communication Skills
- Customer Handling
- Convincing Skills
- Follow-up
- Problem Solving
- MS Excel
- Telephone Etiquette
- Customer Relationship Management

Eligibility

- Minimum 1–2 years of experience in customer relationship management, preferably in the automobile industry.
- Experience in automobile dealerships or authorised service centres will be preferred.
- Good verbal communication skills in English, Hindi and Marathi.
- Basic computer knowledge.
- Pleasant personality with a customer-focused approach.

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Customer Relationship Executive (Mira Road)
🏢 SKY Mahindra Service Centre
📍 Mira Road