Dear Team,

Welcome to Billiontags Creations Pvt Ltd!

URGENT REQUIREMENT

Total No. of Positions: 3

No. of Positions: 1

Job Role: Influencer & Affiliate Manager

Location: Nandanam, Chennai

Shift: Day Shift (9:30 AM to 6:30 PM)

Qualification: Any Degree

Experience: 1+ Years

Salary: ₹15,000 – ₹22,000 per month

Responsibilities

- Identify and shortlist relevant influencers, content creators and social media personalities for SuperBae.
- Evaluate creators based on audience quality, engagement rates, content quality and brand relevance.
- Negotiate collaboration terms, deliverables and commercial agreements with influencers.
- Plan, coordinate and execute influencer marketing campaigns.
- Prepare detailed creative briefs and campaign guidelines for creators.
- Coordinate product dispatch, delivery and follow-ups with influencers.
- Track creator content, campaign timelines and agreed deliverables.
- Develop and manage an affiliate network to drive sales and brand awareness.
- Identify, onboard and maintain relationships with affiliates and content creators.
- Provide affiliate tracking links, referral codes and exclusive discount codes.
- Track orders, conversions and revenue generated by individual creators and affiliates.
- Calculate influencer campaign performance, affiliate ROI and overall profitability.
- Identify high-performing creators and establish long-term collaborations.
- Build and maintain an organised database of influencers, affiliates and campaign performance.
- Coordinate with Creative, Social Media and Paid Ads teams for campaign execution.
- Repurpose high-performing influencer content for advertising campaigns wherever permitted.

Key Performance Indicators (KPIs)

- Influencer-Generated Revenue
- Affiliate-Generated Revenue
- Return on Investment (ROI)
- Conversions and Orders
- Creator Acquisition and Onboarding
- Content Output
- Repeat Collaborations

No. of Positions: 1

Job Role: Social Media Manager

Location: Nandanam, Chennai

Shift:



Day Shift (9:30 AM to 6:30 PM)

Qualification: Any Degree

Experience: Fresher

Salary: ₹13,000 – ₹18,000 per month

Responsibilities

- Develop and maintain monthly and weekly social media content calendars.
- Manage the company's Instagram and other relevant social media platforms.
- Plan and schedule Reels, posts, stories, and interactive content.
- Coordinate with the Creative and Copywriting teams to develop engaging content.
- Ensure timely publishing of content according to the approved content calendar.
- Monitor comments, direct messages, and audience interactions.
- Actively engage with the SuperBae community and maintain a positive brand presence.
- Identify trending topics, sounds, formats, and social media opportunities.
- Create and coordinate content around products, customers, lifestyle, and brand stories.
- Coordinate with influencers to publish and promote collaborative content.
- Monitor competitors' social media activities and content strategies.
- Track reach, engagement, views, follower growth, and other key performance metrics.
- Analyse content performance and identify successful formats and improvement areas.
- Prepare weekly and monthly social media performance reports.
- Continuously improve content strategies based on audience insights and performance data.

Key Performance Indicators (KPIs)

- Social media reach and impressions.
- Engagement rate (likes, comments, shares, and saves).
- Reels and video views.
- Monthly follower growth.
- Organic traffic generated through social media.
- Content consistency and publishing frequency.




- Community engagement and response management.
- Overall social media content performance.

No. of Positions: 1

Job Role: Customer Support Executive

Location: Nandanam, Chennai

Shift: Day Shift (9:30 AM to 6:30 PM)

Qualification: Any Degree

Experience: 1+ Years

Salary: ₹15,000 – ₹22,000 per month

Responsibilities

- Handle customer queries through WhatsApp, chat, phone calls, and social media platforms.
- Assist customers with order status, delivery updates, payment issues, and product-related enquiries.
- Manage customer requests related to returns, exchanges, refunds, and order modifications.
- Follow up on unresolved complaints and ensure timely resolution.
- Coordinate with warehouse, logistics, and operations teams to resolve order and delivery-related issues.
- Maintain accurate records of customer interactions, complaints, and resolutions.
- Escalate complex issues to the appropriate departments and ensure proper follow-up.
- Communicate with customers professionally while following the company's customer service guidelines.
- Collect customer feedback and identify areas for improving the customer experience.
- Identify recurring customer complaints and share insights with the Brand and Product teams.
- Ensure a positive customer experience and maintain the brand's reputation through effective communication.

Key Performance Indicators (KPIs)

- Average first response time.
- Average customer query resolution time.
- Customer satisfaction (CSAT) score.
- Percentage of complaints resolved successfully.
- Pending complaint and follow-up management.
- Customer escalation rate.
- Accuracy of customer support records.
- Overall customer experience and service quality.

Job Types: Full-time, Fresher, Walk-In

Perks:

- Food provided
- Leave encashment
- Provident Fund

Experience:

- total work: 1 year (Preferred)

Work Location: In person

📌 Organic Growth (Nandanam)
🏢 Billiontags creations Private
📍 Nandanam