1. Patient Calling & Follow-up

- Make outgoing calls to patients regarding hospital services and facilities.
- Follow up with patients who have visited the hospital for consultation or treatment.
- Call patients for appointment confirmation and reminders.
- Follow up with patients regarding scheduled surgeries, investigations and diagnostic tests.
- Contact old patients for routine follow-ups and revisit reminders.
- Collect feedback from patients regarding hospital services.

2. Appointment Management

- Handle incoming calls related to doctor appointments.
- Schedule appointments as per doctors' availability.
- Inform patients about appointment dates and timings.
- Reschedule or cancel appointments as per patient requests.
- Coordinate with the OPD and concerned departments for appointment confirmation.

3. Hospital Promotion & Marketing

- Inform patients about hospital facilities, specialties and available services.
- Promote health check-up packages, camps and special healthcare programs.
- Share information about doctors, OPD timings and consultation fees.
- Generate patient leads through telecalling activities.
- Follow up with potential patients and convert enquiries into hospital visits.

4.



Patient Coordination

- Guide patients regarding hospital location and available facilities.
- Provide basic information about admission procedures.
- Coordinate with billing, OPD, IPD and other departments when required.
- Handle patient queries politely and professionally.
- Escalate complaints and reliable patient concerns to the concerned department.

5. Documentation & Reporting

- Maintain daily calling records.
- Maintain patient enquiry and follow-up registers.
- Update patient details and call status in Excel or HIS/CRM.
- Prepare daily reports of total calls, connected calls, appointments and patient conversions.
- Submit daily performance reports to the reporting manager.

6. Professional Conduct

- Maintain polite and professional communication with patients.
- Maintain patient confidentiality and privacy.
- Do not provide medical advice or make treatment-related promises.
- Follow hospital policies and communication protocols.
- Maintain punctuality and discipline during duty hours.

Pay: ₹12,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Tele Caller Executive (Lalkothi)
🏢 SRK GROUP OF HOSPITAL
📍 Lalkothi