Urgent Hiring | Technical Support Executive (Voice + Chat) Job Role: Technical Support Executive – Voice & Chat Experience: Minimum 1 Year Process: International – US Process Eligibility Criteria - Minimum 1 year of experience in an International US Technical Support Process is mandatory. - Excellent English communication skills (verbal and written). - Strong technical troubleshooting and problem-solving abilities. - Experience handling both inbound voice calls and chat support. - Positive knowledge of computers, operating systems, internet connectivity and basic networking. - Ability to handle customer queries professionally and provide effective resolutions. - Comfortable working in rotational shifts, including US night shifts. Key Job Responsibilities - Handle customer queries through inbound calls and live chat. - Diagnose and troubleshoot technical issues related to software, hardware, systems and connectivity. - Guide customers through step-by-step technical solutions.



- Ensure timely resolution of customer complaints and technical concerns. - Maintain accurate records of customer interactions and resolutions. - Meet quality, productivity and customer satisfaction targets. - Escalate complex technical issues to the appropriate department. Mandatory Requirement Candidates must have at least 1 year of relevant International US Technical Support experience. Freshers and domestic process candidates are not eligible.

Job Types: Permanent, Full-time

Pay: ₹29,000.00 - ₹43,000.00 per month

Benefits:

- Health insurance
- Leave encashment
- Life insurance
- Paid time off
- Work from home

Ability to commute/relocate:

- Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)

Education:

- Bachelor's (Required)

Experience:

- Technical support: 1 year (Required)
- total work: 1 year (Required)

Language:

- English (Required)

Work Location: In person

📌 Technical Support Executive voice &chat (Delhi)
🏢 Covetus Technologies
📍 Delhi