CRM & VoIP Business Development Executive

Location: Mohali, Punjab (Work From Home)
Department: Sales & Business Development
Experience: 2–4 Years
Industry: VoIP / Telecom / IT / Cloud Communication

Job Overview

We are looking for a dynamic and technically sound CRM & VoIP Business Development Executive with experience in telecom sales, VoIP solutions, and global B2B client acquisition.

The ideal candidate should have a strong understanding of VoIP services, SIP trunking, DID numbers, SMS solutions, cloud telephony, and communication platforms. The candidate will be responsible for identifying new business opportunities, developing international client relationships, managing CRM pipelines, and driving revenue growth through strategic sales initiatives.

Key Responsibilities

1. Business Development & Lead Generation

- Generate qualified international leads through LinkedIn, email campaigns, cold calling, and other outbound channels.
- Identify and approach potential clients across the USA, UK, Europe, APAC, and other international markets.
- Engage decision-makers, including CEOs, CTOs, telecom operators, and business owners.
- Schedule meetings, deliver product presentations, and convert prospects into business opportunities.

2. VoIP & Telecom Sales

- Promote and sell VoIP services, SIP trunking, DID numbers, A–Z termination, SMS, and cloud communication solutions.
- Understand client requirements and recommend suitable telecom and communication solutions.
- Develop business opportunities with telecom operators, carriers, resellers, and enterprise customers.
- Understand call routing, termination services, traffic quality,



and international voice solutions.
- Coordinate with technical teams for client-specific requirements and solution implementation.

3. Client Relationship Management

- Build and maintain strong relationships with international clients and telecom partners.
- Handle commercial negotiations, pricing discussions, and contract closures.
- Maintain long-term client relationships and identify upselling and cross-selling opportunities.
- Ensure client satisfaction and support business retention.

4. CRM & Sales Pipeline Management

- Maintain accurate client information, lead status, follow-ups, and sales activities in CRM.
- Track sales pipelines, conversion ratios, and revenue forecasts.
- Prepare regular sales reports and business development updates.
- Follow up consistently with prospective and existing clients.

5. Market Research & Strategy

- Research telecom markets, competitor pricing, and emerging VoIP technologies.
- Identify new business opportunities and potential carrier partnerships.
- Develop strategies to increase revenue, traffic volume, and market presence.

Required Skills & Qualifications

- 2–4 years of experience in VoIP, Telecom, IT Sales, or International Business Development.
- Strong understanding of VoIP,



SIP Trunking, DID, A–Z Termination, SMS, and Cloud Telephony.
- Experience in international B2B sales and client acquisition.
- Knowledge of telecom carriers, routing, and communication platforms.
- Experience with CRM tools and sales pipeline management.
- Excellent communication, presentation, negotiation, and closing skills.
- Ability to generate leads independently and achieve revenue targets.
- Comfortable handling international clients and different time zones.

Preferred Candidate Profile

- Experience dealing with international telecom operators, carriers, and VoIP service providers.
- Knowledge of UCaaS, CPaaS, SaaS communication platforms, and API integrations.
- Experience in negotiating telecom rates and commercial agreements.
- Understanding of QoS, call completion rates, latency, jitter, and routing performance.

Key Performance Indicators (KPIs)

- Qualified leads generated and converted.
- Number of new international clients acquired.
- Revenue generated through new business.
- Sales target achievement and deal closures.
- Client retention and account growth.
- CRM updates and follow-up consistency.

Ideal Candidate

A proactive business development professional with solid VoIP and telecom industry knowledge, capable of independently generating international leads, engaging decision-makers, negotiating commercial agreements, and converting opportunities into long-term business partnerships.

Pay: ₹50,000.00 - ₹65,000.00 per month

Benefits:

- Flexible schedule

Work Location: Remote

📌 CRM & VoIP Business Development Executive (India)
🏢 Logistic Group of America
📍 India