Job Summary

We are looking for a proactive and customer-oriented CRM Executive to manage customer relationships, handle post-sales activities, resolve customer queries, and ensure a smooth customer experience throughout the property buying and possession process.

Key Responsibilities

- Handle customer inquiries, complaints, and requests through calls, emails, and WhatsApp.
- Maintain and update customer databases and CRM software.
- Coordinate with the Sales, Accounts, Legal, and Construction teams.
- Manage post-sales activities, including booking confirmation and documentation.
- Follow up with customers regarding payment schedules and outstanding dues in coordination with the Accounts Department.
- Maintain records of customer interactions, feedback, and complaints.
- Handle customer grievances and ensure timely resolution.
- Coordinate property visits, site updates, and possession-related activities.
- Send regular project updates, payment reminders,



and key communications to customers.
- Prepare daily, weekly, and monthly CRM reports.
- Ensure customer satisfaction and maintain long-term customer relationships.
- Assist in NOC, registry, possession letters, and other customer-related documentation.

Required Skills & Qualifications

- Graduate in any stream (preferred: BBA, B.Com, or MBA).
- 1–5 years of experience in CRM, preferably in the real estate industry.
- Good communication and interpersonal skills.
- Knowledge of MS Excel, Word, and CRM software.
- Strong follow-up and coordination skills.
- Customer handling and problem-solving abilities.
- Ability to manage multiple customers and tasks efficiently.

Pay: ₹15,000.00 - ₹40,000.00 per month

Benefits:

- Health insurance

Work Location: In person

📌 CRM Executive (Faridabad)
🏢 Arttech affordable housing
📍 Faridabad