Department: Study Abroad / Education Services
Designation: Study Abroad Operations Manager
Reporting To: Management
Location: Kochi
Employment Type: Full-Time

1. Job Purpose

To lead and manage the overall Study Abroad division by driving student counselling, registrations, revenue generation, university partnerships and application operations. The position requires a strong understanding of international education markets, particularly European countries, student visa processes and overseas admission procedures.

The Operations Manager will be responsible for achieving departmental business targets, improving student conversion rates, developing institutional partnerships, ensuring operational efficiency and leading the Study Abroad team towards sustainable business growth.

2. Key Roles and Responsibilities

A. Study Abroad Counselling & Business Conversion

- Lead and manage student counselling activities for various international education destinations.
- Convert prospective student enquiries into registrations and confirmed admissions.
- Provide accurate guidance on courses, universities, eligibility, admission requirements and career opportunities.
- Develop effective counselling and objection-handling strategies to improve conversion rates.
- Guide the counselling team in handling student and parent enquiries professionally.
- Ensure appropriate follow-ups and maintain a healthy student enquiry-to-registration conversion ratio.

B. Registration & Revenue Generation

- Set monthly, quarterly and annual registration and revenue targets.
- Develop business strategies to achieve departmental revenue objectives.
- Monitor individual counsellor performance, registration numbers and conversion ratios.
- Identify opportunities to improve revenue through additional student services and institutional partnerships.
- Prepare business forecasts, performance reports and target achievement reviews.
- Take corrective measures whenever departmental targets are not achieved.

C. Study Abroad Applications & Admission Operations

- Possess strong practical knowledge of international university application procedures.
- Supervise the complete student admission cycle, from registration and documentation to offer letters and enrolment.
- Ensure proper understanding of application requirements, documentation, deadlines and admission conditions.
- Guide the team in handling applications, conditional offers, unconditional offers and admission-related queries.
- Ensure timely processing, accuracy and quality control of student applications.
- Develop standard operating procedures to improve application efficiency.

D. International Education & Destination Knowledge

- Maintain updated knowledge of European study destinations and other major international education markets.
- Demonstrate proficiency in English communication and the ability to explain international education processes clearly.
- Understand university and college profiles, courses, tuition fees, living expenses and accommodation options.
- Possess awareness of student benefits, scholarships,



post-study opportunities and part-time employment regulations.
- Understand country-specific education systems, admission criteria, cost of living and student support facilities.
- Keep the team updated on changes in admission policies, immigration rules and international education trends.

E. University Partnerships & Business Tie-ups

- Develop and maintain skilled relationships with overseas colleges, universities and education representatives.
- Identify and establish new institutional partnerships and recruitment opportunities.
- Negotiate business terms, commission structures and institutional agreements.
- Explore new destinations, institutions and course opportunities to expand the company's education portfolio.
- Coordinate with university representatives and international recruitment partners.
- Maintain effective relationships with existing institutional partners to generate consistent business.

F. Student Visa & Pre-Departure Support

- Possess sound knowledge of student visa procedures and documentation requirements across major study destinations.
- Understand financial requirements, proof of funds, visa applications, interview preparation and compliance requirements.
- Guide the team in preparing students for visa applications and addressing documentation gaps.
- Develop effective visa objection-handling and refusal-risk management strategies.
- Ensure students receive appropriate pre-departure briefings (PDB), including travel, accommodation, university reporting, local regulations and student responsibilities.
- Keep updated with relevant immigration and visa policy changes.

G. Team Leadership & Performance Management

- Lead, guide and monitor the Study Abroad counselling and application teams.
- Allocate responsibilities and establish clear individual and departmental targets.
- Conduct regular performance reviews, sales meetings and operational reviews.
- Identify training requirements and improve the team's counselling and application knowledge.
- Monitor productivity, enquiry handling, follow-ups, registrations and admission outcomes.
- Ensure coordination between counselling, registration, application and visa support functions.

H. Marketing, Promotions & Brand Development

- Actively participate in marketing campaigns, promotional activities and student engagement initiatives.
- Collaborate with the marketing team for content development, educational promotions and destination-based campaigns.
- Be flexible and comfortable participating in promotional videos, social media content shoots, interviews and other marketing activities alongside employees.
- Contribute ideas for digital campaigns, webinars, seminars, education fairs and student awareness programmes.




- Support the development of destination-specific promotional content and counselling materials.
- Represent YESTE professionally during educational events and institutional interactions.

3. Target Setting & Performance Expectations

The Operations Manager will be accountable for setting, communicating and achieving measurable departmental targets, including:

- Monthly student registration and revenue targets.
- Enquiry-to-counselling and counselling-to-registration conversion ratios.
- Application submission and admission success rates.
- Offer letter and student enrolment numbers.
- Visa application and visa success tracking.
- New university and college partnership development.
- Individual counsellor productivity and target achievement.
- Marketing campaign participation and lead generation.
- Student satisfaction and service quality.

The manager must regularly review performance against targets and implement corrective strategies wherever required.

4. Required Qualifications & Experience

- Graduate or postgraduate qualification in Business Administration, International Education, Management or a related discipline.
- Minimum 4–6 years of relevant experience in Study Abroad counselling, international admissions or education operations.
- Prior experience in leading a counselling or admissions team will be preferred.
- Strong practical knowledge of European education destinations and international student admission procedures.
- Good understanding of student visa processes and pre-departure requirements.
- Proven experience in business development, university partnerships and revenue generation.
- Excellent English communication, presentation and negotiation skills.
- Proficiency in MS Office, CRM systems and operational reporting.

5. Essential Competencies

- Strong business development and revenue-generation orientation.
- Excellent student counselling and objection-handling abilities.
- Strong operational and application process knowledge.
- Effective leadership, team management and target-setting capabilities.
- International education market awareness.
- Partnership development and negotiation skills.
- Strong communication and interpersonal skills.
- Flexibility to participate in marketing and promotional activities.
- Ability to work under targets, deadlines and business expectations.
- Analytical thinking, problem-solving and decision-making abilities.

6. Overall Accountability

The Study Abroad Operations Manager is expected to function as the business and operational lead of the Study Abroad division, ensuring that counselling, registrations, applications, university partnerships, visa guidance, marketing coordination and revenue generation operate as an integrated business function.

The ultimate responsibility of this position is to build a productive Study Abroad division that consistently achieves its business targets while maintaining qualified counselling standards, application quality and student satisfaction.

Pay: ₹45,000.00 - ₹70,000.00 per month

Work Location: In person

📌 Operations Manager - Study Abroad (Kochi)
🏢 YESTE Migration and Education Consulting
📍 Kochi