Key Responsibilities

- Head the Front Office department and oversee all daily operations, including reservations coordination, room allocation, check-in, check-out, billing and guest services.
- Manage the complete guest journey, including pre-arrival communication, arrival experience, in-house guest relations and post-departure follow-ups.
- Ensure personalised guest experiences through VIP handling, special arrangements, guest preferences and proactive service delivery.
- Handle guest complaints, escalations and service recovery independently, ensuring timely resolution and guest satisfaction.
- Monitor guest feedback across online platforms, review portals and direct feedback channels, and implement corrective measures to improve guest satisfaction.
- Coordinate with Housekeeping, F&B;, Engineering, Security, Transport and other departments to ensure seamless guest service delivery.
- Monitor room inventory, occupancy, arrivals, departures, room status and special guest requirements in coordination with the Reservations team.
- Ensure accuracy in guest billing, cashiering, night audit coordination, credit controls and adherence to financial procedures.
- Identify opportunities for room upgrades, upselling, resort activities and ancillary revenue generation.
- Develop and implement guest engagement initiatives highlighting Munnar's natural surroundings, plantation experiences, trekking, sightseeing and other resort activities.
- Lead, supervise and develop the Front Office team, ensuring appropriate staffing, duty allocation, grooming,



discipline and service standards.
- Conduct regular departmental briefings, training sessions and performance reviews to improve team competency and service delivery.
- Ensure compliance with Front Office SOPs, statutory guest registration requirements, safety procedures and Company policies.
- Monitor departmental expenses, operational costs and productivity while maintaining service standards.
- Prepare and submit periodic departmental reports covering occupancy, guest feedback, complaints, revenue opportunities, operational performance and manpower requirements.
- Coordinate with the General Manager and Corporate HR on recruitment, manpower planning, employee engagement, training and departmental administration.
- Take independent operational decisions within delegated authority and ensure smooth functioning of the department in line with management expectations.

Candidate Profile

- Minimum 6 years of experience in Front Office operations in reputed hotels or resorts.
- Previous experience independently heading or managing a Front Office department is preferred.
- Graduate / Diploma in Hotel Management or Hospitality preferred.
- Women candidates are encouraged to apply.
- Robust knowledge of Front Office operations, hotel PMS, reservations coordination, cashiering and guest handling.
- Experience in leisure resorts, preferably in hill destinations, will be an added advantage.

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

- Food provided
- Health insurance
- Paid time off

Work Location: In person

📌 Assistant Front Office Manager (Munnar)
🏢 Blanket Hotel and Resorts
📍 Munnar