Job Title

Escrow Relationship Manager - ECG

Business Unit

Emerging Corporate Group

Reporting To

Unit Head / Team Lead / RH

Job Function and Role Type

Sales, Individual Contributor, Moderate Travel Required

Version No

2.0

Job Purpose

Drive business development and acquisition of liability, asset, transactional banking products, and escrow structures to generate income. Manage and retain client relationships while cross-selling bank products.

Key Responsibilities

Business Development & Portfolio Management

Achieve business targets on volumes and income with a focus on liability business. Acquire new customers and increase wallet share of existing customers.

Increased Product Penetration & Cross sell

Identify opportunities for product penetration and cross-sell banking products including CASA, FDs, credit facilities, and digital solutions. Promote retail and digital banking products like Salary, POS, PG, and Trade-on-Net.

Operations & Processes

Prepare CAMs, SRMs, renewals, and call memos in a timely manner. Ensure compliance with KYC/AML regulations and manage deferrals/documentation.

Client Retention, Management & Servicing

Retain existing client relationships and ensure high client satisfaction. Resolve customer queries and complaints effectively.

Intra Bank Coordination & Communication

Collaborate with internal teams to support cross-sell initiatives and provide insights for regional growth.

Management of Stress and Critical Accounts

Improve portfolio yield and ensure robust return on capital. Update client calls in CRM for monitoring and task assignment.

Products include bank's retail and digital

Promote retail and digital banking products to enhance revenue.

Housekeeping: Includes timely preparation of





Ensure timely preparation of CAMs, SRMs, and quarterly results. Adhere to management guidance and regulatory requirements.

Recommendation of Credit Limits

Conduct credit appraisals and recommend appropriate credit limits.

Education:

MBA from a reputed institute preferred.

Certifications:

MBA, CA.

Key Competencies

Relationship management, sales and negotiation skills, analytical and credit appraisal skills, team player, strong business ethics.

Major Stakeholders

Customers including financiers, real estate companies, corporates, trustee companies, and law firms. Internal teams such as CPU, WBO/Escrow operations, Legal, CMS, Treasury, and Compliance.

Skills

Refer to the Job Description

About HDFC Bank

HDFC Bank is one of India’s leading private banks. The Housing Development Finance Corporation Limited or HDFC Ltd was among the first financial institutions in India to receive an “in principle” approval from the Reserve Bank of India (RBI) to set up a bank in the private sector. This was done as part of RBI’s policy for liberalization of the Indian banking industry in 1994. HDFC Bank was incorporated in August 1994 in the name of HDFC Bank Limited, with its registered office in Mumbai, India. The bank commenced operations as a Scheduled Commercial Bank in January 1995. As of March 31, 2026, the Bank’s distribution network was at 9,689 branches and 21,172 ATMs across 4,175 cities / towns as against 9,455 branches and 21,139 ATMs across 4,150 cities / towns as of March 31, 2025. 50% of the branches are in semi-urban and rural areas. In addition, the Bank has 14,400 business correspondents, which are primarily manned by Common Service Centres (CSC). The Bank’s international operations comprise five branch

View more

📌 RM-Escrow (Mumbai)
🏢 HDFC Bank
📍 Mumbai