Job Summary

Typically 4+ years of experience in OCI platform support

- Oracle Internet Directory (OID), Oracle Access Manager (OAM)

Underlying Platform: Oracle WebLogic Server

- An experienced Oracle Fusion Middleware L2 Engineer to administer, support and troubleshoot enterprise Oracle Middleware environments. The candidate should have strong hands-on expertise in OID/OAM
- The role will be responsible for, , security and access integrations, production incident resolution, patching, monitoring and operational support.
- .

1. Oracle Internet Directory (OID)

- Administration and operational support of Oracle Internet Directory.
- Support LDAP directory services used by enterprise applications.
- Troubleshoot LDAP connectivity, authentication and directory-related application issues.
- Support user/group and directory integration troubleshooting.
- Monitor OID availability and diagnose service/configuration issues.
- Coordinate troubleshooting of integrations between OID, OAM, WebLogic and applications.

2. Oracle Access Manager (OAM)

- Administration and operational support of Oracle Access Manager.
- Troubleshoot authentication, SSO and application-access issues.
- Support integrations between OAM,



OID, WebLogic and protected applications.
- Troubleshoot authentication flows, access policies and application onboarding/configuration issues.
- Support certificates and SSL-related troubleshooting associated with authentication services.

Key Responsibilities

3. Production Support Responsibilities

- Provide L2 support on OID / OAM service outages.
- Perform root-cause analysis for recurring and critical issues.
- Support production deployments, releases and configuration changes.
- Support patching and maintenance activities.
- Participate in incident, problem and change-management processes.
- Prepare/update technical documentation, SOPs, runbooks and troubleshooting procedures.
- Work with application, database, network, security, infrastructure and vendor teams for issue resolution.
- Participate in major incident calls and drive middleware-related technical investigation.
- Oracle Internet Directory (OID) , Oracle Access Manager (OAM), Linux/Unix

Skill Requirements

Must Have Skill

OAM

Valuable to Have Skill

Other Requirements

📌 Sr Administrator (Support & Operations) (Chennai)
🏢 HCLTech
📍 Chennai