Job Title: Front Office
Department: Front Office
Industry: Hospitality / Hotels / Resorts
Employment Type: Full-time
Designation: GSA / Senior GSA / Front Office Associate / Senior Associate / Front Office Leader
Location: As per property requirement

About The Album Hospitality

The Album Hospitality is a growing hospitality group with a portfolio of brands including Album Hotels (Luxury), Arrival (Upper Midscale), Stae (Upscale / Economy Plus) and Le Kove (Resorts).

Job Overview

We are looking for Front Office professionals to manage hotel front desk operations and provide a smooth guest experience. The role involves guest check-in and check-out, room allocation, handling guest enquiries and coordinating with other hotel departments.

We welcome applications from junior to senior-level candidates, with designation and responsibilities aligned with relevant experience.

Key Responsibilities

· Welcome guests and handle check-in and check-out procedures.

· Verify reservations and assist with room allocation.

· Handle guest enquiries, telephone calls and service requests.

· Coordinate with Housekeeping for room readiness and guest requirements.

· Assist with guest billing and payment-related activities.

· Coordinate with Reservations and other departments for guest requirements.

· Maintain accurate guest records and front desk updates.

· Handle routine guest concerns and escalate unresolved issues when required.





· Ensure smooth shift handover and follow hotel service standards.

Additional Responsibilities – Senior-Level Candidates

· Independently manage front desk operations and guest service activities.

· Guide and support junior GSA and Front Office team members.

· Coordinate daily front desk activities and support shift operations.

· Handle complex front desk issues and escalated guest concerns.

· Ensure adherence to hotel procedures and service standards.

Required Skills & Qualifications

· Relevant experience in Front Office or hotel guest service operations is preferred.

· Valuable communication and guest-handling skills.

· Understanding of check-in, check-out and room allocation procedures.

· Basic computer knowledge; hotel PMS experience is preferred.

· Ability to coordinate with multiple hotel departments.

· Leadership and team coordination skills for senior-level positions.

Experience

Freshers with relevant hospitality qualifications or training may apply. Experienced candidates with practical Front Office knowledge are encouraged to apply for senior-level positions.

Interested candidates: Share your updated CV to [email protected] with current CTC, expected CTC and notice period.

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

- Food provided
- Provident Fund

Work Location: In person

📌 Business Development - Hospitality (Hyderabad)
🏢 The Album Hospitality
📍 Hyderabad