Job Description :
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We’re looking for an Office & Operations Coordinator. The role is mostly office-based: managing orders, preparing catering costings, and handling stock, records and day-to-day administration. It also includes hands-on operations at our catering events, coordinating the kitchen, service team and client so everything runs smoothly. Event work increases during peak catering season. This role suits someone who is organized, quick with numbers, comfortable with Excel and AI tools like ChatGPT, and genuinely curious about food. About Hema’s South Indian Hema’s South Indian is a mother-daughter kitchen in New Delhi serving regional and coastal food from Tamil Nadu, Kerala, Andhra Pradesh and Karnataka, well beyond the usual idle and dose. Our family recipes go back three generations.
* Learn the menu well enough to guide customers: what each dish is, where it comes from, how spicy it is, and what suits vegetarian or other dietary needs.
* Take orders from phone, WhatsApp, Instagram and other channels, and confirm the details back to the customer
* Prepare and send bills, and track payments until they are received.
* Pass confirmed orders to the kitchen with clear timings, and coordinate delivery partners for pick-up and drop-off.
* Follow up after delivery, log feedback, and keep a daily record of all orders and payments.
Catering costing and quotes
● Build costings for each event: ingredients, portions per guest, staff, transport, packaging and rentals.
● Prepare quotes for clients and update them as menus or guest counts change.
● Maintain our costing sheets in Excel, and use ChatGPT and similar AI tools to automate and speed up the process.
● Compare final event costs against the quote after each event.
Office administration
Stock: Track ingredients, packaging and retail products (batters, Chettinad masala, milagai podi), flag low stock early, and keep purchase records.
● Database: Keep customer details,
order history and catering client records accurate.
● Online listings: Keep product listings, prices and availability current.
● General admin: Answer calls and messages, schedule meetings and tastings, manage office supplies, and keep files organize
At catering events On event days, the role shifts from the desk to operations. Expect more event days during peak catering season.
● Plan event logistics with the kitchen: menu quantities, equipment, packing and transport.
● Check that every dish, serving item and piece of equipment leaves the kitchen and reaches the venue.
● Be on site to coordinate the kitchen team, service staff, the client and any event partners.
● Handle wrap-up: returns, leftover stock and the final bill.
Must have
● Minimum 1.5 years of experience in an office, admin or operations role; graduate preferred
● Strong Excel skills: formulas, functions and easy data analysis
● Comfortable using ChatGPT or similar AI tools for everyday work
● Clear spoken and written English and Hindi
● Highly organised, accurate with numbers, and able to juggle several orders at once
● Willing to work at events, including some evenings and weekends
Good to have
● Experience in a restaurant, catering or food business.
● Familiarity with online ordering, google docs, AI tools and e-commerce platforms.
● An interest in South Indian food
Hours, pay and how to apply
● Working hours: 10:00 am-6:00 pm. [days and timings]. Be readyfor extra working hours when required.
● Salary: 18-20 K per month.
● What you’ll gain: hands-on experience across a growing food business, from daily orders to catering events, working directly with the founders
● To apply: send your CV and a short note on why this role interests you to
[email protected]
Pay: ₹18,000.00 - ₹20,000.00 per month
Education:
- Bachelor's (Required)
Experience:
- Food industry: 2 years (Preferred)
Shift availability:
- Day Shift (Preferred)
Work Location: In person
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