Key Responsibilities

- Oversee daily Front Office operations, including reservations coordination, pre-arrival planning, guest check-in, check-out, billing and room allocation.
- Ensure personalised guest experiences through effective pre-arrival communication, VIP handling and guest relationship management.
- Welcome and interact with guests, anticipate their requirements and ensure high levels of guest satisfaction throughout their stay.
- Handle guest complaints, service recovery and escalations promptly, ensuring appropriate resolution and follow-up.
- Coordinate with Housekeeping, F&B;, Engineering, Security and other departments for seamless guest service delivery.
- Monitor guest feedback across online platforms, review portals and direct feedback channels, and initiate corrective actions.
- Supervise, guide and motivate the Front Office team, ensuring grooming, discipline, service etiquette and professional conduct.
- Ensure proper shift handovers, daily briefings, duty allocation and adherence to Front Office SOPs.
- Monitor room inventory, occupancy, arrivals, departures, room status and special guest requests in coordination with Reservations and Revenue teams.
- Ensure accuracy in guest billing,



cashiering, night audit coordination and adherence to financial control procedures.
- Identify opportunities for room upgrades, upselling and enhancement of ancillary revenue.
- Maintain guest records, registration formalities and compliance with applicable statutory requirements.
- Develop and implement guest engagement initiatives reflecting the resort's location, plantation surroundings and Munnar's tourism experiences.
- Coordinate special arrangements for celebrations, repeat guests, long-stay guests and other important occasions.
- Conduct regular training and coaching for Front Office associates to improve service delivery and operational efficiency.
- Prepare and submit daily and periodic operational reports, guest feedback analysis and other reports required by management.
- Support the General Manager in maintaining service standards, improving guest satisfaction scores and achieving departmental operational targets.

Pay: ₹35,000.00 - ₹40,000.00 per month

Advantages:

- Food provided
- Health insurance
- Paid time off

Work Location: In person

📌 Guest Relation Manager (Munnar)
🏢 Blanket Hotel and Resorts
📍 Munnar