Job Description:

Education Qualification :
Any Graduate

Certification :
Technology | Cloud Associate Certification, Oracle Certification

Skills required are :
Technology Management: Responsible for overall Database management for the business. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings
Other responsibilities: Work on resolution of complex or escalated issues from L2 engineer. Preparing RCA for major incidents and problem tickets. DB Server changes, cluster Configuration and Management

Triage: Generally the L3 is the final level of escalation for all database related issues. However in the event of an un-resolved incident which is taking longer than expected, the L3 engineer is required to co-ordinate with the Data Center TDU COE team to get expert help and work towards the resolution of incidents. They will also engage and work with the respective TAC teams to resolve any product related issues or software bugs

Process::

- Prepare RFCs and represent RFC in the CAB for approval of changes. Assign approved changes to L2 group to implement them




- Gather information from vendor, customer, analysis from the troubleshooting, resolution steps implemented etc. and update the tickets regularly, as per the defined process.
- Constantly track tickets for SLA adherence and escalate on deviations as defined in the process.

Oracle

- handles day-to-day database incidents and service requests.
- Resolves space, connectivity, and performance-related issues with minimal supervision.
- Executes and validates backup, restore, and database cloning activities.
- Collaborates with OS, storage, and application teams for cross-platform issues.

MySQL

- Manages operational incidents and service requests .
- Troubleshoots replication, connectivity, and performance issues.

DB2

- Understands DB2 fundamentals such as instance, database, and tablespace concepts.
- Familiar with support workflows, escalation matrix, and service management tools.
- Assists in routine monitoring of DB2 logs and alert messages.

Location:

IND-KA-Bengaluru-BTPCitrine-ML

Created On:

11-Nov-2026

📌 Associate SME - System Database () (Bengaluru)
🏢 Microland
📍 Bengaluru