Job Description – Inside Sales Executive
Location: Hyderabad
Department: Sales
Position: Inside Sales Executive

About the Role

We are looking for a target-driven and customer-focused Inside Sales Executive to manage outbound calling, engage potential customers and generate branch walk-ins for our old gold buying and pledged gold release services.

The ideal candidate should have strong communication and convincing skills, experience in outbound calling, lead generation, appointment fixing and customer follow-ups.

Key Responsibilities

1. Outbound Calling & Lead Engagement

- Make daily outbound calls to fresh leads, campaign leads and existing customer databases.
- Explain the old gold buying and pledged gold release process to potential customers.
- Understand customer requirements and qualify leads based on interest and transaction readiness.

2. Appointment Fixing & Walk-in Generation

- Convert interested prospects into confirmed branch visit appointments.
- Follow up with customers to ensure scheduled visits.
- Re-engage customers who missed appointments and reschedule their visits.
- Achieve daily and monthly branch walk-in targets.

3. Customer Engagement & Objection Handling

- Handle customer queries and objections related to gold rates, purity testing, valuation, trust and documentation.
- Provide accurate information about company services, current gold rates and ongoing offers.
- Build customer confidence and maintain professional communication.

4. CRM & Lead Management

- Maintain accurate records of all calls, customer interactions, follow-ups and appointments in the CRM.
- Update lead statuses and call dispositions on a daily basis.
- Ensure there is no pending CRM data entry or follow-up backlog.
- Reactivate dormant leads and existing customer databases.

5. Follow-ups & Database Reactivation

- Follow structured follow-up schedules (Day 1, Day 3 and Day 7).
- Generate repeat business and referrals from existing customers.




- Coordinate with branch teams to track walk-in visits and customer conversion outcomes.

6. Performance Tracking & Reporting

- Track daily calling performance, connected calls, appointments fixed and walk-ins generated.
- Meet assigned calling, appointment conversion and lead generation targets.
- Submit daily performance reports to the Team Leader / Sales Manager.

Key Performance Indicators (KPIs)

- Daily outbound call volume and connection rate.
- Appointment fixing and conversion ratio.
- Number of qualified branch walk-ins generated.
- CRM accuracy and timely lead updates.
- Follow-up completion and dormant lead reactivation.
- Contribution towards monthly branch revenue targets.

Candidate Requirements

- 1–4 years of experience in Inside Sales, Telecalling, Telesales or Outbound Sales.
- Experience in lead generation, appointment fixing and customer engagement.
- Strong verbal communication and convincing skills.
- Positive knowledge of CRM systems and lead management.
- Ability to handle customer objections and work with daily sales targets.
- Experience in Gold Loan, Jewellery, BFSI or Financial Services will be an added advantage.

Preferred Skills

- Outbound calling and lead conversion.
- Customer relationship management.
- Appointment scheduling and walk-in generation.
- Follow-up management and database handling.
- Target orientation and objection handling.

Interested candidates can apply with their updated resumes.

Pay: ₹16,000.00 - ₹30,000.00 per month

Benefits:

- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Application Question(s):

- How many years of experience do you have in outbound calling, telesales or inside sales?
- Have you worked in Gold Loan, Jewellery, Banking, BFSI or Financial Services? If yes, mention the company and process.
- re you comfortable with daily calling targets, follow-up schedules and performance-based KPIs?
- Current CTC:
- Expected CTC
- Notice Period
- Can you work from Hyderabad?

Work Location: In person

📌 Inside Sales Executive (Hyderabad)
🏢 House of hirings Private
📍 Hyderabad