Job Description: Senior Executive / Assistant Manager-Quality

Department:

Quality Assurance / Quality Control

Reports to:

Quality Manager

Supervises:

Executive, QC Lab Officers

Employment type:

Full time

Location:

Jammu

Purpose of the Role:

The Senior Executive / Assistant Manager supports the Quality Manager in maintaining and improving the quality management system across the facility. The role ensures raw materials, in-process products, and finished goods meet specifications, food safety requirements and customer expectations. The role also oversees quality systems, audits and non-conformity management and acts as the QA Manager's delegate when required.

Key Responsibilities:

FSMS implementation

Implement, maintain and continuously improve the food safet management system in line with FSSC 22000 requirements and other standards.

SOPs and specifications

Review, update and control SOPs, product specifications and quality plans; ensure they are followed on the shop floor.

Document control

Ensure quality documents, records and change controls are current, approved and accessible.

Quality KPIs

Monitor quality KPIs (customer complaints, rejection rate, first-pass yield, audit scores) and drive improvement actions.

Key Responsibilities: Inspection, Testing, and Product Release

In-process quality

Oversee in-process checks at critical control points, including weight, dimensions, appearance, seal integrity and sensory evaluation.

Raw material release

Review incoming raw material and packaging test results and approve or reject lots against specifications.

Finished product release

Review batch records and lab results and approve finished goods for release or hold them when non-conforming.

Coordination with QC lab





Coordinate with the QC laboratory on sampling plans, test schedules and result reviews.

Key Responsibilities: Non-conformities, Complaints, and CAPA

Deviations

Lead investigation of deviations, non-conformities and out-of-specification events, including containment and disposition of affected product.

Root cause analysis

Apply root cause tools (5 Whys, Fishbone, Pareto, 8D) to identify and eliminate causes of recurring defects.

Customer complaints

Investigate customer complaints and quality claims and communicate findings and corrective actions within agreed timelines.

CAPA management

Ensure corrective and preventive actions are defined, assigned, implemented and verified effective.

Key Responsibilities: Audits and Supplier Quality

Internal audits

Plan and conduct internal audits, track findings and verify corrective actions are closed effectively.

External audits

Prepare the facility and documents for customer, certification body and regulatory audits and lead audit responses.

Supplier quality

Support supplier qualification, approval and performance monitoring, including supplier audits and quality agreements.

Key Responsibilities: Team Leadership and Training

Team leadership

Lead, coach and develop QA executives, QC officers and inspectors; set clear targets and review performance regularly.

Training

Plan and deliver training on GMP, HACCP, food safety, hygiene,



inspection techniques and SOP compliance for production and QA staff.

Competence

Maintain training records and verify the competence of staff performing quality-critical tasks.

Key Responsibilities: Cross-functional Coordination and Reporting

Cross-functional

Work with Production, Maintenance and Planning to resolve quality issues.

Reporting

Prepare daily quality reports and monthly quality performance reports, including complaints, rejections, audit results and CAPA status.

Stand-in duties

Act as the QA Manager's delegate during absence and make sound quality decisions within authority.

Qualifications

Education

Bachelor's degree in Food Science, Food Technology, Chemistry, Microbiology, Biotechnology, or a related field.

Experience

5 to 7 years of experience in food quality assurance or quality control, including at least 2 years in a supervisory. Experience in bakery, dairy, beverages, confectionery, or a similar category is preferred.

Quality and food safety systems

Working knowledge of GMP, HACCP, ISO 22000 or FSSC 22000, and GFSI-benchmarked standards.

Technical knowledge

Understanding of food processing operations, sampling plans, statistical process control, and basic food chemistry and microbiology.

Problem solving

Proficiency in root cause analysis and CAPA management, with a track record of closing non-conformities effectively.

Regulations

Knowledge of food safety and labeling regulations (e.g., Codex Alimentarius, local food standards, allergen labeling requirements).

Personal attributes

Detail-oriented, ethical, and firm on standards. Calm under pressure during audits and complaint escalations, with strong judgment on product release decisions.

📌 Senior Executive / Assistant Manager-Quality- Jammu
🏢 Sunshine Workforce Solutions
📍 Jammu