Job Title: Customer Relationship Management (CRM) Executive
Department: Customer Relationship Management
Industry: Transportation / Logistics
Location: Chennai, Tamil Nadu
Experience: 1–3 Years
Employment Type: Full-Time

Job Summary

We are looking for a proactive and customer-focused CRM Executive to manage customer relationships, handle customer queries, coordinate with internal departments, and ensure customer satisfaction. The candidate should have good communication, follow-up, and problem-solving skills.

Roles & Responsibilities

- Handle customer calls, enquiries, complaints, and service requests.
- Maintain positive relationships with existing customers.
- Coordinate with Operations and other departments to resolve customer issues.
- Follow up with customers regarding pending requests and service updates.
- Maintain customer information, feedback, and complaint records.
- Prepare daily and monthly CRM reports.
- Monitor customer satisfaction and ensure timely issue resolution.




- Identify customer concerns and escalate critical issues to management.
- Ensure proper communication and timely updates to customers.
- Maintain customer databases and update records regularly.

Required Skills

- Good verbal and written communication skills.
- Strong customer handling and relationship management skills.
- Basic knowledge of MS Excel, Word, and email communication.
- Positive coordination and follow-up skills.
- Problem-solving and time-management abilities.
- Ability to handle customer complaints professionally.

Qualification

Any Degree

Preferred Candidate

- Candidates with experience in Customer Support, Customer Care, or CRM will be preferred.
- Freshers with good communication skills may also apply.

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Work Location: In person

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