This is the first person every patient meets, on the phone and at the desk. Our patients are adults with long-standing jaw pain, headaches, snoring or sleep apnoea, and parents of children with breathing problems. Many have seen several doctors already and arrive anxious. The Front Office Executive makes them feel expected and cared for, keeps the day running on time, and keeps billing and records accurate. It is a hospitality-plus-admin job in a specialist clinic, not a general dental counter.

Main responsibilities

- Greet, register and check in patients; help them with the clinic questionnaire in Bengali or Hindi.

- Answer calls, WhatsApp and email; book appointments; send confirmations and reminders.

- Will handle and carry the clinic phone at all times but will physically receive only emergency calls beyond clinic hours and on clinic holidays.

- On recent-patient calls, note where the patient heard of us and their main complaint, and ask a few guided questions about related symptoms (we train this).

- Coordinate with the CBCT reporting team and sleep-study team so tests are done and reports come back on time.





- Raise bills, take payments, reconcile cash daily and hand it to Accounts.

- Scan and upload patient reports; keep case files, CBCT and lab records in order.

- Collect Google reviews and testimonials; send thank-you notes to referring doctors.

- Keep the waiting area, office supplies and housekeeping vendors in order.

Must have:

- Graduate in any stream with 2+ years at a front desk in a clinic, hospital, diagnostic centre, hotel or premium retail.

- Fluent in English, Bengali and Hindi; strong in written English for messages and email.

- Comfortable with computers, Excel or Google Sheets, WhatsApp Business and email.

- Honest and careful with cash; punctual; neatly presented; a smiling, patient manner. Desirable: front desk experience in dental, diagnostics or IVF clinics; hospitality training; clinic billing or CRM software

Pay: ₹12,000.00 - ₹30,000.00 per month

Benefits:

- Paid sick time
- Paid time off

Work Location: In person

📌 Medical Receptionist (Aesthetic Clinic) (Kolkata)
🏢 Lets Recruit India
📍 Kolkata