Job Summary:

The Front Office Executive / Manager is responsible for overseeing and managing the hospital's front desk operations, ensuring a smooth, qualified and patient-friendly experience. The role serves as the primary point of contact for patients, attendants, visitors and healthcare professionals. The position requires effective coordination between OPD, IPD, billing, nursing, pharmacy, diagnostics and other hospital departments to ensure efficient patient flow and administrative operations.

Key Roles and Responsibilities:

- Manage daily front desk and reception operations.
- Supervise patient registration, OPD appointments and admission-related coordination.
- Ensure accurate maintenance of patient records and registration details.
- Coordinate with doctors regarding consultation schedules and patient appointments.
- Guide patients and attendants regarding hospital services, departments and procedures.
- Handle patient enquiries, complaints and feedback professionally.
- Coordinate with billing and accounts teams regarding patient billing and payment-related queries.
- Manage incoming and outgoing calls, appointments and official enquiries.
- Ensure proper maintenance of front office registers, records and documentation.
- Monitor staff attendance, punctuality, grooming, discipline and work performance within the front office.




- Ensure patient confidentiality and compliance with hospital policies and NABH standards.
- Coordinate emergency patient arrivals with the concerned medical and nursing teams.
- Ensure smooth communication between the front office and all concerned departments.
- Prepare daily reports related to patient registration, OPD footfall, appointments and front office activities.
- Ensure a clean, organised and professional reception environment.

Required Skills and Competencies:

- Excellent communication and interpersonal skills.
- Strong patient-handling and customer service abilities.
- Knowledge of hospital operations and front office procedures.
- Basic computer knowledge and hospital information systems (HIS).
- Leadership, coordination and problem-solving skills.
- Ability to handle difficult situations and patient grievances.
- Professional behaviour, punctuality and attention to detail.

Key Performance Expectations:

- Accurate patient registration and documentation.
- Timely patient coordination and minimum unnecessary waiting.
- Professional handling of patients and attendants.
- Effective coordination with all hospital departments.
- Compliance with hospital policies and quality standards.

Pay: ₹8,800.00 - ₹24,000.00 per month

Work Location: In person

📌 Receptionist (Dasna)
🏢 Medisfera Hospital
📍 Dasna