Job Description – F&B; Service Guest Service Associate (GSA)

Department: Food & Beverage Service | Designation: Guest Service Associate (GSA)

1. Job Summary

To provide excellent food and beverage service to guests by ensuring prompt, courteous and professional service. The GSA is responsible for taking orders, serving food and beverages, maintaining cleanliness and ensuring guest satisfaction in the restaurant and banquet areas.

2. Key Responsibilities

- Welcome guests warmly and escort them to their tables.
- Present menus and explain food and beverage options to guests.
- Take food and beverage orders accurately and communicate them to the kitchen.
- Serve food and beverages according to hotel service standards.
- Ensure tables are properly set up before and after guest service.
- Maintain cleanliness and hygiene in the restaurant and service areas.
- Check guest satisfaction and attend to their requirements promptly.
- Coordinate with the Kitchen and other departments for smooth service operations.
- Handle guest complaints politely and inform the concerned supervisor.
- Follow standard operating procedures (SOPs) and food safety guidelines.
- Assist in buffet setup, replenishment and clearance.
- Ensure proper handling and storage of crockery, cutlery and glassware.
- Assist in restaurant opening and closing activities.
- Maintain grooming standards and professional behaviour at all times.




- Perform any other duties assigned by the F&B; Manager or Supervisor.

3. Qualifications & Skills

- Minimum qualification: 10th / 12th Pass.
- Freshers and experienced candidates can apply.
- Basic English communication skills.
- Valuable interpersonal and customer service skills.
- Positive attitude and willingness to learn.
- Ability to work in shifts.
- Knowledge of restaurant service is an added advantage.
- Well-groomed and presentable personality.

4. Key Competencies

- Guest handling and customer satisfaction.
- Communication skills.
- Teamwork and coordination.
- Time management.
- Attention to detail.
- Problem-solving skills.
- Service orientation.
- Personal hygiene and grooming.

5. Reporting Structure

Reports To: F&B; Supervisor / Restaurant Manager

Coordinates With: Kitchen, Front Office, Housekeeping and other operational departments.

6. Performance Expectations

- Deliver excellent guest service at all times.
- Ensure timely and accurate food and beverage service.
- Maintain cleanliness and hygiene standards.
- Follow hotel SOPs and service standards.
- Contribute to overall guest satisfaction and smooth restaurant operations.

Pay: ₹12,000.00 - ₹16,000.00 per month

Benefits:

- Food provided
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 F&B Service Associate (Bengaluru)
🏢 The Fern Hotels
📍 Bengaluru