Job Title: E-commerce Executive

Experience: 1–3 Years
Salary Range: ₹25,000 – ₹35,000 per month

Job Description

We are looking for a proactive and customer-focused E-commerce Executive to manage day-to-day B2C e-commerce operations, order processing, customer communication, and calling activities. The candidate will be responsible for handling customer interactions, confirming orders, managing follow-ups, supporting sales conversions, and ensuring smooth order coordination across multiple online marketplaces.

Key Responsibilities

- Order Processing: Handle end-to-end order processing across B2C marketplaces and e-commerce platforms such as Amazon, Flipkart, Myntra, and Shopify websites.
- Order Confirmation: Make outbound confirmation calls to customers, verify order details, and ensure timely order verification to minimise cancellations and failed deliveries.
- Customer Support: Address customer queries, complaints, and concerns through phone calls and WhatsApp in a professional and timely manner.
- Lead Conversion: Engage with potential and inactive customers, nurture cold leads, follow up on customer enquiries, and convert interested prospects into confirmed orders and sales.
- Data Management: Maintain accurate calling records, customer databases, follow-up details, order information, and daily calling sheets.
- Customer Follow-ups: Conduct regular follow-ups with customers to improve order confirmations, customer engagement, and overall conversion rates.




- Marketplace Operations: Monitor routine order-related activities across different e-commerce platforms and coordinate to ensure smooth order fulfilment.
- Product Listing: Handle product listing across various marketplaces whenever required, including uploading product details, titles, descriptions, images, and pricing information.
- Internal Coordination: Coordinate with relevant internal teams to resolve order-related issues, delivery concerns, and customer requests.

Required Skills & Qualifications

- 1–3 years of relevant experience in B2C e-commerce operations, order management, customer support, or telecalling.
- Practical knowledge of e-commerce marketplaces such as Amazon, Flipkart, Myntra, and Shopify.
- Strong verbal communication and customer-handling skills.
- Hands-on experience in outbound calling, order confirmation, and customer follow-ups.
- Ability to handle customer enquiries, manage cold leads, and drive sales conversions.
- Basic understanding of product listing and marketplace operations.
- Valuable working knowledge of MS Excel and Google Sheets.
- Strong follow-up skills, attention to detail, and the ability to maintain accurate records.
- Ability to manage multiple customer interactions and operational tasks efficiently.

Job Type: Onsite
Job Location: Mohali

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

- Provident Fund

Work Location: In person

📌 E-Commerce Executive (Sahibzada Ajit Singh Nagar)
🏢 Blacklisted
📍 Sahibzada Ajit Singh Nagar