Key Responsibilities

ServiceNow Solution Development

- Design, develop, and implement ServiceNow solutions supporting ITIL and enterprise service management processes
- Configure and customize ServiceNow applications, forms, workflows, catalogs, portals, and user interfaces to meet business requirements
- Develop and maintain scalable solutions using Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, ACLs, Notifications, Formatters, UI Pages, UI Macros, Workflow Editor, and Flow Designer to automate business processes and improve operational efficiency
- Design and implement reusable components and development standards that promote consistency across the platform
- Evaluate and apply current ServiceNow platform capabilities — including Now Assist and generative AI features — to extend and modernize existing solutions

Platform Administration & Support

- Provide day-to-day administration, support, maintenance, and troubleshooting of the ServiceNow platform
- Monitor system performance and proactively identify opportunities for optimization and improvement
- Analyze and resolve platform issues while ensuring system stability, security, and performance
- Support platform upgrades, patching activities, and release deployments while minimizing business disruption

Requirements Analysis & Solution Design

- Collaborate with business stakeholders to gather, analyze, and translate business requirements into technical specifications and solution designs
- Participate in solution design workshops and recommend best-practice approaches that maximize out-of-the-box functionality
- Create functional and technical design documentation to support development and future platform maintenance
- Design, develop, and support integrations between ServiceNow and internal or third-party systems
- Utilize modern integration technologies and methodologies, including REST APIs, SOAP services, MID Server, and Integration Hub capabilities
- Ensure data consistency, integrity,



and compliance across platform integrations and interfaces

Testing & Quality Assurance

- Develop comprehensive test strategies, test plans, and use-case scenarios to validate solution functionality and performance
- Collaborate with development, quality assurance, and business teams to support system testing and User Acceptance Testing (UAT)
- Perform code reviews and quality assessments to ensure adherence to development standards and best practices
- Build and maintain Automated Test Framework (ATF) test suites to support regression testing and upgrade validation

Required Qualifications

- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent professional experience
- Minimum of five (5+) years of complete hands-on ServiceNow development experience
- Strong experience designing and configuring ServiceNow applications, workflows, forms, and integrations
- Advanced knowledge of ServiceNow development components, including Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, ACLs, Notifications, Flow Designer, Integration Hub, Reporting and Dashboards, Database Views, Performance Analytics, and Automated Test Framework (ATF)
- Strong experience with web technologies, including JavaScript, JSON, XHTML, and XML
- ServiceNow Certified System Administrator (CSA) required
- ServiceNow Certified Application Developer (CAD) required
- Excellent analytical, troubleshooting, and problem-solving skills
- Strong verbal and written communication skills
- Experience supporting ServiceNow platform upgrades and release management activities




- Experience developing and supporting Service Portal, Employee Center, and custom portal solutions
- Experience with the ServiceNow ITSM suite
- Experience working in Agile or DevOps delivery environments
- Knowledge of ITIL processes and service management best practices

Preferred Qualifications

- One or more ServiceNow Certified Implementation Specialist (CIS) credentials (e.g., CIS-ITSM, CIS-CSM, CIS-HR, CIS-Discovery, or CIS Foundations – CMDB & CSDM)
- ITIL v4 Foundation certification
- Experience with Now Assist, generative AI, or LLM-based scripting integrations on the platform
- Experience with CI/CD pipelines and ServiceNow-native DevOps tooling
- Familiarity with CMDB, CSDM, and Discovery/Service Mapping data structures
- Experience mentoring or leading a small development team
- Exposure to additional ServiceNow modules such as ITOM, ITAM, SAM, SPM, HRSD, or CSM

Tools & Technologies

Category

Tool / Platform

Core Platform

ServiceNow (Now Platform) — ITSM, Service Portal, Employee Center, Service Catalog

Scripting & Logic

Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, ACLs, Notifications, Formatters, UI Pages, UI Macros

Automation & Workflow

Workflow Editor, Flow Designer, Flow Actions, Subflows

Integration

REST APIs, SOAP web services, Integration Hub, MID Server

Web Technologies

JavaScript, JSON, XML, XHTML, GlideAjax, AngularJS (Service Portal widgets)

Testing & Quality

Automated Test Framework (ATF), Update Set management, code review tooling

Reporting & Analytics

Reporting, Dashboards, Database Views, Performance Analytics

AI / Intelligence

Now Assist, generative AI scripting integrations (e.g., OpenAI/LLM connections)

DevOps / Release

ServiceNow DevOps, Update Sets, Application Repository, CI/CD pipelines

Pay: ₹1,500,000.00 - ₹2,500,000.00 per year

Application Question(s):

- Are you comfortable with 1 year contractual role

Work Location: Hybrid remote in Chennai, Tamil Nadu

📌 ServiceNow Developer (Chennai)
🏢 Eurolaser Technologies
📍 Chennai