- Answering Customer Inquiries: Responding to customer questions, concerns, and complaints via calls, or other channels.
- Problem Resolution: Troubleshooting technical issues, resolving product or service problems, and finding solutions to customer issues.
- Customer Communication: Maintaining clear, concise, and professional communication with customers, building rapport, and ensuring a positive customer experience.
- Order Processing and Management: Processing orders, managing returns, and handling customer accounts.
- Record Keeping: Maintaining accurate records of customer interactions, issues, and resolutions.
- Product Knowledge: Staying informed about company products and services, and providing accurate information to customers.
- Escalation: Knowing when and how to escalate complex issues to appropriate personnel.
- Feedback Collection: Gathering customer feedback and reporting it to relevant teams for improvement.

Job Type: Full-time

Pay: ₹15,000.00 - ₹30,000.00 per month

Advantages:

- Health insurance
- Leave encashment
- Life insurance
- Provident Fund

Application Question(s):

- Do you have international BPO experience

Language:

- English (Required)

Work Location: In person

📌 Customer Service Representative (Sahibzada Ajit Singh Nagar)
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📍 Sahibzada Ajit Singh Nagar