Responsible for making outbound and handling inbound customer calls, following up with potential customers, promoting store offers and maintaining positive customer relationships.
Key Responsibilities
- Make outbound calls to existing and prospective customers.
- Follow up on customer enquiries, leads and store visits.
- Inform customers about new arrivals, offers, promotions and store events.
- Maintain customer databases and update call records regularly.
- Address basic customer queries and coordinate with store teams for resolution.
- Ensure regular follow-ups and improve customer engagement.
- Achieve assigned daily and monthly calling targets.
Required Skills
- Good communication skills in Telugu and basic English.
- Customer-handling and convincing abilities.
- Basic knowledge of MS Excel and CRM software.
- Positive attitude and willingness to achieve targets.
- Prior telecalling experience will be an added advantage.