Job Title: Software & Digital Publishing Support Executive

Company: DC Books India Private Limited
Location: Kottayam, Kerala
Department: IT / Publishing Technology / Digital Operations
Employment Type: Full time
Experience: 1–5 Years

About DC Books

DC Books is one of India's leading publishing houses, with operations spanning publishing, retail, e-commerce, printing, distribution and digital media. We are expanding our technology capabilities through the development of new software solutions for publishing operations and the continuous improvement of our digital platforms.

We are looking for a technically proficient and detail-oriented Software & Digital Publishing Support Executive to support software development initiatives, provide technical assistance, maintain our e-commerce website and manage digital publishing operations.

The ideal candidate should have a good understanding of software development processes, website maintenance, troubleshooting and digital publishing technologies, Maintain and provide technical support for the company's e-commerce platform. The candidate will work closely with software developers, publishing teams, editorial teams and other departments to ensure smooth technical and digital operations.

Key Responsibilities1. Software Development & Technical Support

- Coordinate with software developers for the development and implementation of new software for publishing operations.
- Understand departmental requirements and communicate functional and technical requirements to the development team.
- Assist in software testing, debugging, troubleshooting and user acceptance testing (UAT).
- Identify software issues, coordinate resolutions and provide technical support to end users.
- Monitor software performance and ensure smooth functioning of applications.
- Prepare user documentation, technical reports and software-related process documentation.
- Support software upgrades, enhancements and implementation activities.

2. Website Maintenance & E-Commerce Technical Support

- Maintain and provide technical support for the company's e-commerce platform, TheBookAddicts.com, dcbooksstore.com, mangobooks.net.




- Monitor website functionality, identify technical issues and coordinate timely resolutions.
- Support website content updates, product uploads, book information and related data management.
- Coordinate with developers for website enhancements, bug fixes and new feature implementation.
- Assist in monitoring website performance, functionality and user experience.
- Support troubleshooting of website-related issues, including product display, navigation and checkout functionality.
- Coordinate technical support for e-commerce operations and ensure smooth website functioning.

3. Digital Archives & ePublishing

- Coordinate PDF creation from archived sources, including CD/DVD media and DTP servers.
- Search, retrieve and verify archived publication files and soft copies.
- Scan archived publications and generate PDFs for various publishing projects.
- Prepare colophon information and maintain digital archive documentation.
- Coordinate eBook production and conversion processes using Adobe InDesign.
- Maintain and support legacy PageMaker-based eBook files.
- Validate and manage eBook metadata to ensure accuracy and consistency.
- Prepare and transfer publication file packages for reprints to DTP and design teams.

4. Publishing Technical Support

- Provide technical assistance to proofreading and editorial teams using Adobe InDesign and Microsoft Word.
- Support font management, software troubleshooting and translation page count calculations.
- Coordinate with DTP and design teams to resolve technical issues related to publication files.
- Verify final backups and ensure completed publications are securely archived on the DC backup server.
- Support the improvement of digital publishing workflows and archival processes.





Educational Qualifications

- B.Tech / MCA or equivalent qualification.
- Candidates with relevant technical qualifications and practical software or website support experience are preferred.

Experience

- 1–5 years of experience in software support, software development coordination, website maintenance, IT support or digital publishing.
- Practical knowledge of software development processes and website management is preferred.
- Experience in e-commerce platforms, publishing technology, DTP or ePublishing will be an added advantage.

Technical Skills

Software & Development

- Understanding of software development lifecycle (SDLC).
- Basic knowledge of programming concepts and databases.
- Software testing, debugging and troubleshooting.
- Knowledge of API integration and application support will be an added advantage.

Website & E-Commerce

- Website maintenance and technical troubleshooting.
- Understanding of website administration and content management systems (CMS).
- Basic knowledge of HTML, CSS, JavaScript and website technologies.
- Understanding of e-commerce website functionality and workflows.

Digital Publishing

- Adobe InDesign and Microsoft Word.
- PDF creation and management.
- eBook conversion and metadata management.
- DTP workflows, font management and digital archiving.

Key Competencies

- Strong technical aptitude and problem-solving skills.
- Ability to understand software requirements and coordinate with development teams.
- Analytical thinking and troubleshooting ability.
- Attention to detail and process orientation.
- Good communication and coordination skills.
- Ability to manage multiple technical responsibilities.
- Willingness to learn new technologies and adapt to changing requirements.

Preferred Candidate: A technically sound individual with an interest in software development, website technologies and digital publishing, capable of supporting both software projects and day-to-day technical operations.

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

- Health insurance

Work Location: In person

📌 Software & Digital Publishing Support Executive (Kottayam)
🏢 DC BOOKS INDIA
📍 Kottayam