Field Officer

Company: Sunrise Security and Facility Services
Department: Operations
Reporting To: Operations Manager / Management
Job Location: Field-based – Client Sites
Employment Type: Full-time

1. Job Purpose

To ensure the smooth functioning of security & housekeeping operations at all client sites by monitoring security and housekeeping personnel, maintaining discipline, ensuring adequate manpower deployment, conducting site inspections, and maintaining high standards of service delivery and client satisfaction.

2. Key Responsibilities

A. Manpower Deployment and Attendance

- Ensure timely deployment of manpower at all assigned client locations.
- Monitor daily attendance, punctuality, uniform standards, and grooming of personnel.
- Arrange immediate replacements for absenteeism, late reporting, or emergency leave.
- Coordinate recruitment and deployment of new guards to meet operational requirements.
- Maintain updated records of deployed manpower, attendance, weekly offs, and relievers.

B. Site Inspection and Supervision

- Conduct regular and surprise inspections at client sites.
- Verify that security guards are alert, disciplined, properly uniformed, and performing their duties as instructed.
- Check duty registers, visitor registers, gate passes, incident registers, and other relevant records.
- Ensure security personnel follow post orders, standard operating procedures (SOPs), and client instructions.
- Identify operational gaps and take immediate corrective action.

C. Client Coordination

- Maintain professional relationships with client representatives and site managers.
- Visit assigned sites regularly and obtain feedback regarding our services.




- Address client complaints promptly and escalate unresolved matters to management.
- Ensure corrective actions are implemented within agreed timelines.
- Keep clients informed about manpower shortages, replacements, and significant incidents.

D. Discipline and Training

- Ensure security guards comply with company policies and client-site requirements.
- Conduct toolbox talks, briefings, and on-site training on security procedures, emergency response, fire safety, access control, and visitor management.
- Report cases of misconduct, negligence, sleeping on duty, intoxication, or unauthorized absence.
- Ensure recent guards receive proper site orientation before taking charge of their posts.

E. Reporting and Documentation

- Submit daily field visit reports to the Operations Manager.
- Maintain records of site inspections, attendance verification, manpower shortages, and client complaints.
- Prepare incident reports and ensure timely escalation of emergencies.
- Monitor compliance with statutory requirements applicable to security personnel and the agency.
- Submit daily operational updates through WhatsApp, email, or the company's prescribed reporting system.

F. Emergency and Operational Support

- Respond promptly to emergency calls from client sites.
- Arrange emergency manpower and relievers whenever required.




- Coordinate with management and client representatives during security incidents.
- Ensure incidents are documented and appropriate follow-up action is taken.

3. Key Performance Indicators (KPIs)

The Field Officer's performance will be evaluated on:

- Timely and complete manpower deployment.
- Reduction in absenteeism and late reporting.
- Frequency and quality of site inspections.
- Client satisfaction and complaint resolution.
- Compliance with uniform, grooming, and discipline standards.
- Timely submission of reports and operational updates.
- Effectiveness of emergency replacements and reliever arrangements.
- Recruitment and retention support for deployed manpower.

4. Qualifications and Experience

- Minimum qualification: 12th pass; graduation preferred.
- 2–5 years of experience in security agency operations or field supervision preferred.
- Experience managing multiple client sites and security personnel.
- Knowledge of security procedures, attendance management, and incident reporting.
- A valid two-wheeler driving licence and personal two-wheeler preferred.
- Basic computer, smartphone, WhatsApp, and email skills.

5. Required Skills and Competencies

- Strong leadership and manpower management skills.
- Good communication and client-handling abilities.
- Ability to handle emergencies and resolve operational problems.
- Strong discipline, punctuality, and accountability.
- Willingness to travel between client sites.
- Ability to work under pressure and meet operational deadlines.

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

- Cell phone reimbursement
- Life insurance

Work Location: In person

📌 Field Officer (Noida)
🏢 Sunrise Security and facility Services
📍 Noida