- Respond to customer queries promptly and accurately.
- Manage customer grievances and ensure satisfactory resolution.
- Maintain detailed records of customer interactions using CRM tools or spreadsheets.
- Follow up with customers to confirm issue resolution.
- Provide product/service information and stay updated on offerings.
- Handle customer interactions across multiple channels (calls, email, chat)
- Support brand reputation by ensuring positive customer experiences.
- Escalate unresolved issues to specialized departments when necessary.