1. Job Purpose

To serve as the first point of contact for patients and visitors at Eraya Fertility, ensuring a warm, qualified and patient-friendly experience. The Receptionist will be responsible for managing front-office operations, patient registration, appointment scheduling, enquiry handling, coordination with doctors and counsellors, and maintaining accurate patient records.

The role requires excellent communication skills, empathy, confidentiality and the ability to handle patients visiting a fertility and IVF centre with sensitivity and professionalism.

2. Key Roles & Responsibilities

A. Front Office & Patient Management

- Welcome patients and visitors warmly and professionally.
- Ensure smooth patient registration and check-in.
- Guide patients to consultation rooms, diagnostic areas and counselling departments.
- Maintain a clean, organised and welcoming reception area.
- Handle patient queries politely and provide appropriate information.

B. Appointment & Consultation Coordination

- Schedule, confirm and manage appointments for doctors and consultants.
- Coordinate with doctors, nurses, counsellors and other departments.
- Manage appointment rescheduling, cancellations and follow-up visits.
- Minimise patient waiting time through effective coordination.
- Maintain daily appointment registers and consultation schedules.

C. Enquiry & Lead Management

- Attend incoming telephone calls and WhatsApp enquiries.
- Record patient enquiries accurately in the designated Excel sheet or CRM.
- Capture essential details such as patient name, contact number, enquiry source and appointment status.
- Forward IVF-related and treatment-specific enquiries to the financial counsellor or designated patient counsellor.
- Ensure no patient enquiry remains unattended.
- Follow up on appointment confirmations as instructed.

D. Billing & Cash Handling Support

- Assist with patient registration charges and consultation billing.
- Generate receipts and maintain payment records.
- Coordinate with the accounts department regarding collections and outstanding payments.
- Maintain accuracy in cash, UPI and card transaction records.




- Ensure proper documentation of all transactions.

E. Patient Records & Documentation

- Maintain patient registration forms and appointment records.
- Ensure patient files and documents are properly organised.
- Assist in collecting necessary patient documents.
- Maintain confidentiality of patient information and medical records.
- Ensure patient data is entered accurately into the clinic's system.

F. Administrative & Operational Responsibilities

- Maintain daily attendance and visitor registers, wherever assigned.
- Coordinate housekeeping and reception-area requirements.
- Monitor stationery and front-office inventory.
- Assist management with daily reports and administrative activities.
- Follow clinic SOPs and instructions issued by management.

3. Patient Care & Professional Conduct

- Demonstrate empathy and sensitivity while dealing with couples experiencing fertility challenges.
- Maintain patient privacy and confidentiality at all times.
- Avoid discussing medical conditions, treatment outcomes or clinical advice independently.
- Direct all medical questions to the concerned doctor or qualified clinical staff.
- Maintain a courteous, non-judgmental and professional approach.
- Ensure that every patient feels respected and comfortable.

4. Qualifications & Experience

- Minimum qualification: Graduate in any discipline (preferred).
- Preferred experience: 1–3 years in hospital, IVF clinic, healthcare or customer service front-office operations.
- Freshers with excellent communication skills may also be considered.
- Basic computer knowledge, MS Excel, Word and email handling.
- Knowledge of appointment management and billing software is desirable.
- Fluency in English, Telugu and Hindi is preferred.

5. Required Skills & Competencies





- Excellent verbal and written communication.
- Pleasant personality and professional presentation.
- Strong interpersonal and patient-handling skills.
- Good organisational and multitasking abilities.
- Attention to detail and accuracy in documentation.
- Ability to work under pressure and manage multiple responsibilities.
- High level of integrity and confidentiality.
- Teamwork and coordination skills.

6. Key Performance Indicators (KPIs)

The employee's performance will be evaluated based on:

- Patient reception and satisfaction.
- Accuracy of patient registration and documentation.
- Appointment scheduling and coordination efficiency.
- Timely handling of telephone and WhatsApp enquiries.
- Proper recording and transfer of patient leads.
- Accuracy of billing and cash-handling records.
- Reduction in patient waiting time.
- Compliance with clinic SOPs and management instructions.
- Professional behaviour and punctuality.
- Maintenance of front-office discipline and hygiene.

7. Working Conditions

- Full-time position.
- Working hours and weekly off as per clinic policy.
- Must be willing to work at either Eraya Fertility branch based on operational requirements.
- Must adhere to the dress code, attendance policy and professional standards of the organisation.

8. Confidentiality & Compliance

The employee shall maintain strict confidentiality regarding patient information, medical records, financial details, business operations and internal communications.

Any unauthorised disclosure of patient information, mishandling of records or breach of organisational policies may invite disciplinary action as per company rules and applicable laws.

9. General Responsibilities

The employee shall undertake any other reasonable front-office, patient coordination or administrative responsibilities assigned by the Centre Manager or management from time to time.

Pay: ₹18,000.00 - ₹24,000.00 per month

Benefits:

- Cell phone reimbursement
- Flexible schedule
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Receptionist (Nanakaramguda)
🏢 Eraya Fertility
📍 Nanakaramguda