CRM Executive

Job Overview

We are looking for a CRM Executive with a valuable understanding of customer relationship management, sales coordination and order processing. The candidate will be responsible for managing customer interactions, coordinating with internal departments and ensuring smooth order execution and timely dispatch.

Key Responsibilities

- Manage customer relationships, enquiries and follow-ups.

- Maintain customer databases, order records and CRM entries.

- Coordinate with Sales, Production and Dispatch teams for order execution.

- Handle customer queries related to pricing, orders and delivery schedules.

- Monitor pending orders, payments and dispatch timelines.

- Handle customer complaints and ensure timely resolution.

- Support sales activities, quotations and order documentation.

- Follow up with existing clients for repeat orders and feedback.

- Prepare customer activity and order status reports.

Required Skills & Qualifications

- Graduate or Postgraduate in any relevant discipline.

- 1–3 years of experience in CRM,



Sales Coordination or Customer Relationship Management.

- Good understanding of sales processes and customer handling.

- Knowledge of CRM / ERP software.

- Proficiency in MS Excel.

- Strong communication and coordination skills.

- Ability to manage multiple tasks and meet deadlines.

Preferred Skills

- Experience in Manufacturing / Industrial sectors.

- Knowledge of SAP software.

- Understanding of production, supply chain and dispatch processes.

- Experience in order processing and dispatch documentation.

Salary

₹3.12 LPA – ₹3.60 LPA

(₹26,000 – ₹30,000 per month)

Salary may be negotiable for deserving candidates.

Job Location: Jamnagar Plant, Gujarat

Pay: ₹25,000.00 - ₹30,000.00 per month

Application Question(s):

- How many years of experience do you have in CRM or Sales Coordination?

Experience:

- CRM, Sales coordination : 1 year (Required)

Language:

- Gujarati, English, Hindi (Required)

Work Location: In person

📌 CRM Executive (Jamnagar)
🏢 HR Creations
📍 Jamnagar