1. Front Office & Patient Reception

- Patient Greeting and Guidance. Welcome patients and visitors warmly at the reception desk, assess their needs, and direct them to the appropriate outpatient department (OPD), diagnostic center, or inpatient ward.
- Registration and Admission. Collect accurate demographic and medical details to register new patients and generate Unique Health Identification (UHID) numbers. Prepare admission slips and coordinate room or bed allocation with nursing stations.
- Appointment and Queue Management. Schedule, reschedule, and confirm doctor consultations across multiple specialities. Manage OPD token queues efficiently to minimize patient wait times.
- Enquiry Handling. Answer incoming calls via EPABX and respond to in-person enquiries regarding doctor availability, diagnostic packages, and hospital facilities.

2. Billing & Financial Operations

- OPD and Diagnostic Billing. Generate accurate bills for consultations, laboratory tests, radiology, and minor procedures based on approved hospital tariffs.
- IPD Interim and Final Billing. Track inpatient charges daily—including room rent, pharmacy, consumables, and surgeon fees—to prepare interim estimates and final discharge bills.
- Payment Collection and Reconciliation. Collect payments via cash, credit/debit cards, and UPI, issuing valid receipts. Record advances, process approved refunds, and tally daily shift collections against system reports.




- Insurance and TPA Coordination. Verify patient insurance coverage and coordinate with the Third-Party Administrator (TPA) desk or corporate/government panels (such as CGHS or ECHS) to apply cashless approvals and deductions.
- Query Resolution. Explain itemized bill charges clearly to patients and families, escalating complex disputes or discount requests to the billing supervisor.

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3. Administration & Compliance

- HIS Data Entry. Maintain accurate electronic health records (EHR) and financial logs within the Hospital Information System (HIS).

- Technical Proficiency. Hands-on experience with Hospital Information Systems (HIS), billing software, and MS Excel. Familiarity with basic medical terminology and insurance/TPA workflows is essential.
- Soft Skills. Strong verbal communication in local languages and English, empathy when dealing with anxious patients, numerical accuracy, and the ability to multitask during peak hours.
- Work Schedule. Willingness to work in rotational shifts, including nights, weekends, and public holidays, as required by a 24/7 hospital workplace.
- Confidentiality and Protocols. Uphold strict patient data privacy and adhere to hospital standard operating procedures (SOPs) and audit requirements.

Pay: ₹8,000.00 - ₹11,000.00 per month

Benefits:

- Paid time off
- Provident Fund

Work Location: In person

📌 Medical Billing Executive (Jamshedpur)
🏢 SPAND Multispeciality Hospital
📍 Jamshedpur