Hostess must serve as the primary face of a dealership, managing the front-of-house experience, welcoming visitors, and coordinating initial customer engagement with sales and service teams.
Create a warm, luxurious, and organized first impression, ensure smooth visitor flow, and connect walk-in customers or callers with appropriate sales consultants.
- dentify customer needs (vehicle model interest, test drives, service inquiries).
- Introduce walk-in visitors to available Sales Consultants to hand over the lead seamlessly.
- Provide basic introductory information regarding vehicle models, specifications, brochures, and brand heritage if a sales executive is temporarily busy.
- Answer incoming telephone calls, handle switchboard routing,
and take accurate messages with proper phone etiquette.
- Coordinate follow-ups and ensure staff members return missed calls promptly.
- Bachelor's Degree in any discipline Showroom Hostess/Host certificate are a solid advantage).
- 0 to 6 months prior experience in front-office operations, customer service, or hospitality.
- Exceptional verbal communication and active listening skills.Pleasing personality, patience, and a high customer-centric attitude